Job description

Manager GSE Maintenance

• 2311058

Primary LocationNorth America-US-TN-Memphis International Airport (MEM)
ScheduleFull-time
Unposting DateMay 4, 2023, 10:59:00 PM
OrganizationGSE Maintenance
Job Summary
Operational, personnel and administrative lead of the assigned GSE Repair Shop. Ensure to maintain all Ground Service Equipment at this Swissport station. Meet all local and governing laws. Must be willing to work in adverse climate conditions and flexible hours above ones scheduled.
Job Responsibilities

• Definition of the maintenance strategy: in or outsourcing definition, partner selection and negotiation for outsourcing and subcontracting, application of global maintenance policies
• Definition of the optimal organizational structure: required roles and optimal staffing levels both in terms of support staff as well as mechanics. Ensure effective planning methods for manpower and equipment
• Management of human resources: promotions, performance tracking vs. standards, pay and incentive scheme definition, training programs etc.
• Management of the customer: negotiation of SLA, consulting on equipment replacement/ reallocation, problem management, periodic performance reviews, overall responsibility on customer billing etc.
• P&L responsibility for assigned business unit. Definition of the yearly budget and medium term strategic plan
• Compliance with legal/safety requirements: ensures the compliance with all legal/safety regulations both in terms of local country legislation as well as Swissport standards
• Management of warranty claims: verifies through the system whether the equipment maintained is under manufacturer warranty and manages appropriate claims

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*Key Performance Indicators*

• Economic performance: yearly budget targets (budget vs. actual total costs and budget vs. actual workload).
• Quality of work: customer service proxy (survey of customer satisfaction or other SLA parameter)
• Personnel rotation

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*Qualifications and Competencies*

• Bachelors or Associates degree a plus, but not required
• Minimum of 3 years supervisory/management experience in GSE maintenance, or equivalent (e.g. general vehicle maintenance).
• Relevant Military experience also welcome.
• Technical background (mechanical, hydraulic, electrical)
• Strong organizational, leadership and communication skills
• Ability to schedule time and work load effectively
• Distinct customer focus (internal and external)
• Computer literacy including familiarity with computer aided maintenance tools

Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Job Type: Full-time

Pay: $51,000.00 - $52,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work setting:

• In-person

Work Location: One location

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