Job description

About us

Community Bank of Trenton is a small, community oriented bank located in Trenton, Illinois.

JOB DESCRIPTION – Loan Support Specialist

POSITION TITLE: Loan Support Specialist

DEPARTMENT: Loan Department

SUPERVISOR: Kyle Brueggemann, Vice President

POSITION REQUIREMENTS

High school education or equivalent. Microsoft Office skills are essential. Must have the ability to perform all loan servicing functions and customer contact proficiencies such as proper phone etiquette, customer needs analysis, and problem-solving abilities. Would consider education with multiple candidates we consider equal.

KEY COMPETENCIES

➢ Good listening and communication skills
➢ Accuracy and attention to detail
➢ Strong numerical ability
➢ Time management o Follow-up with customers timely o Punctual on preparing reports and reconcilements

➢ Problem Solving
➢ Honesty and integrity
➢ Teamwork
➢ Stress tolerance
➢ Ability to work independently
➢ Highly motivated to learn and improve skills

PRIMARY RESPONSIBILITIES

Perform prompt, efficient, and accurate work for the loan department. Acknowledges customer needs with suggestions appropriate to the Bank’s products and services. Follow the established bank policies and procedures to complete assigned duties. Abide by state and federal guidelines regarding safety, soundness and compliance.

DUTIES AND RESPONSIBILITES:

• Represent the Bank in a professional manner

• Type new loans, renewals, and loan modifications

• Assemble, organize, and store loan files.

• Prepare documentation for the production of new loans and loan renewals

• Prepare necessary tickets and/or online entries for payments, loan fees, and milk checks

• Track insurance, UCCs, titles, deeds, flood letter, and financial information on a tickler system. Follow up as needed.

• Order or process documentation as requested: o credit reports o flood letters o appraisals o title commitments and policies (including iHelp) o financial statements o applications o income tax returns o loan notices o real estate tax service

• Prepare payment books and arrange automatic payment transfers

• Perform construction loan disbursements and tracking

• Type collateral releases (request and prepare payoffs) o Title and registrations to Secretary of State

• Review and place paid loan files and withdrawn applications for storage

• Prepare adverse action notices

• Provide backup for scanning and indexing loan files into CenterDoc.

• Scan and distribute documents to approved third parties when appropriate

• Prepare or assist with reports for Loan Committee, ALCO, and Board Meetings, including

Watch List, Annual Reviews, Rate Surveys, and monthly reports.

• Type notices and correspondence as required and/or requested

• Assist customers with questions and/or concerns

• Promote the bank’s products and services, attract potential customers by answering product and service questions

• Report any patterns of customer inquiries or customer complaints

• Abide by all regulations and bank policies and procedures as trained by management

• Perform other duties as assigned by supervisors relating to the bank and its functions'

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Work Remotely

• No

Job Type: Full-time

Pay: $29,120.00 - $35,360.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Work Location: One location

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