Job description
Food Service Crew Member
The Crew Member works productively as part of the restaurant team and performs their job responsibilities in such a way that all the products they make are of high quality and the customers they serve are satisfied.
Performance & Customer Transaction
The Crew Member works productively as part of the restaurant team and performs their job responsibilities in such a way that all the products they make are of high quality and the customers they serve are satisfied.
Performance & Customer Transaction
- Serves the customer correct, complete orders within service time goals, according to the Customer Service Standards, all station procedures, and if necessary, the Remedy Process.
- Prepares high quality products consistently by following the Company recipes, specifications and procedures as described in the Employee Handbook and as shown on the station job helpers.
- Displays the proper image and follows all Company policies, procedures and standards of conduct as outlined in the Company Employee Handbook and/or as directed by the management staff.
- Cleans and organizes work stations and other assigned areas to help maintain the standards for restaurant image as directed by management and as required by the local health department.
- Practices safety and security procedures as defined in the Company Employee Handbook and by government agencies.
General
- The Crew Member receives direction from the restaurant management team and Company training materials to effectively perform their job.
- Crew Members will practice the established procedures and use the proper tools associated with taking and preparing customer orders. All Crew Members must be proficient at each of the stations and be able to work in different stations at any given time.
- Crew Members will be scheduled according to our business needs and therefore no guarantee of hours can be made. This position requires physical work such as lifting, squatting, and standing up for long periods of time on any given day.
Requirements for the Job
Due to the active role the Crew Member plays, this position requires physical work such as:
- The ability to lift and move up to 40 pounds.
- The ability to reach and move items from as high as six feet and as low as six inches off the ground.
- The ability to control and utilize equipment safely and correctly (char broiler, oven, electric slicer, fryer, shake machine, different types of knives and/or manual slicer, immersion blender, can openers, scales, microwave, telephone, cash register, etc.).
- Some equipment requires an employee to be over the age of 18 to operate and/or clean; such equipment will be clearly marked as to avoid the equipment use by minors.
- The ability to apply pressure to cut through and to clean products.
- The ability to count, separate and weigh all types of food products and inventory items.
- The ability to communicate to customers and co-workers (i.e., reading, speaking, hearing, writing).
- The ability to understand direction, instructions and product specifications. The ability to process and complete customers’ orders.
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