Job description

LINGUIST SUCCESS COORDINATOR

ABOUT THE DEPARTMENT

The Linguist Success Team [LST] is where the mission of Jeenie is actualized. LST is our most innovative and on demand part of the business, matching interpreters with people in need. LST is multifaceted with a team of internal ops overseeing 1000’s of interpreters globally. In case you didn’t pick up on it, LST is kind of a big deal. If you have a knack for customer service and streamlining process, you might have found your match in LST at Jeenie.

ABOUT THE POSITION

NOTE: this is currently a Part Time position and may include weekends and holidays.

As our Linguist Success Coordinator, you’ll be the face of Jeenie to hundreds, no joke. Daily, you’ll interact across the full business spectrum from interpreters to clients to other departments. A typical day includes creating relationships with interpreters located around the world, finding the right client-interpreter fit for appointments, ensure incoming calls are fulfilled, all the while troubleshooting toward creating the best work environment you can in LST. You’ll quickly become an expert on the languages we offer and will help Jeenie disrupt the traditional language services industry, how exciting for you!

Still interested? Cool, read on for what you’ll do:

• Become an expert in our call management systems and processes

• Coordinate appointment requests from clients

• Build and maintain relationships with interpreters

• Monitor supply and demand needs for on-demand calls

• Provide excellent customer service to internal and external clients

• Answer inbound phone calls from clients regarding appointments

• Answer inbound support tickets from interpreters

• Assist other departments with language inquiries

ABOUT SUCCESS IN THE POSITION

Some of the main initiatives you’ll be part of:

• Maintaining a high call fulfillment rate

• Monitoring supply and demand needs

• Reducing missed call rates

• Maintaining prompt response time

• Maintaining high levels of accuracy in processing requests

ABOUT YOU

Here’s what we believe our best applicants bring with them into the role:

• High School Diploma or equivalent

• Fluent Spanish speaking preferred (not required)

• Work in a fast-paced environment

• Able to to move between different platforms/tasks simultaneously

• Thrive in an environment that encourages transparency and provides direct feedback from your co-workers and leaders

• Critical thinker who flourishes on balancing priorities

• Take ownership when you make mistakes

• Work independently

• Play well with others

• Be obsessed with detail

• Have a little sassiness in you

• Not afraid of new challenges

• Be willing to find unique solutions

• Comfortable using Google Workplace (Docs, Sheets, etc)

• Ability to secure internet connection while working remotely

ABOUT Jeenie

Jeenie is a virtual interpreting platform that connects users to a video or audio call with live, qualified interpreters for on-demand language assistance. Our global community of interpreters, located in over 140 countries, is available to help clients 24/7 in over 300 languages. Clients access Jeenie from any smartphone, tablet or computer, as well as through third-party integrations with platforms such as Zoom.

We believe language is a Basic Human Right. We’re on a mission to eliminate language barriers and ensure equitable access in healthcare, education, refugee and immigration support, legal services, and government, as well as facilitate business and social conversations.

Join Our Team! As an innovative, young tech company, we are in an exceptional position to expand our peer-to-peer marketplace platform into a market leader, and disrupt a $60 billion industry. We are hiring vibrant and intellectually curious people who want to help us achieve our mission, grow professionally, and be part of a supportive and dynamic team!

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Job Type: Part-time

Pay: From $19.25 per hour

Schedule:

• 4 hour shift
• Day shift

Work Location: Remote

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