Job description

Sykes and Sitel are now Foundever

At Foundever, we deliver leading CX solutions to global insurance clients that offer their consumers an array of products including life, property and casualty, long-term care, retirement planning, investments, roadside assistance and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training and the opportunity to take the multi-state insurance license.

By covering the cost of the insurance test and licensing, our new associates have an opportunity to focus on what matters most; a great career! You'll shine as a Licensed Insurance Virtual Customer Service Agent assisting customers for a variety of clients, while working in the comfort of your home. Foundever is better than a warehouse, because you don't have to be on your feet all day.

We love our veterans! We're thrilled to announce that we've been recognized as a 2023 Military Friendly Employer by VIQTORY, an organization that connects members of the military with employers across the U.S. As part of the award, Foundever has also been recognized as a 2023 Military Spouse Friendly Employer.

Work with us and you'll enjoy:

Pay: $14-$18/hr

• 100% Paid Professional Training
• Health Benefits
• Medical
• Dental
• Vision
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Employee discounts
• Referral bonuses
• Everbetter wellness program
• Internal Mobility (84% of our managers are promoted within)

Core Responsibilities:

• Passing a state licensing exam (Sitel pays for training and exam costs)
• Navigation skills (the ability to speak on the phone while using a computer)
• Logic and problem-solving skills
• Excellent communication skills, both written & verbal
• Customer service experience preferred, but not required
• Experience in the financial services, healthcare or technology industries preferred, but not required

Location: Remote

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. Please only apply if you have a distraction free workplace.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $14.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• Remote

Work Location: Remote

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