Description:

Under the supervision of the Executive Director of Nursing and the 1340 Assistant Nurse Manager and as a member of the Nursing team, the Medical Assistant Lead will coordinate and provide daily medical support for patients and medical providers as well as general support for other clinic activities. The MA Lead will serve as a functional supervisor for the Medical Assistant Team on their assigned floor and assist with schedule management to ensure task and workflow readiness.

Responsibilities:

• Supervises the medical assistant team on assigned floor in collaboration with supervisor team
• Assists with selection and ongoing training and evaluation (oral and written) of new and existing MA staff
• Collaborates closely with physician floor lead and supervisor(s) around performance management concerns
• Works closely with supervisor(s) to approve time-off and coordinate coverage
• Implements operational procedures in accordance with established guidelines. Reviews exceptions and changes with supervisor. Monitors staff understanding of current procedures and ensures procedures are implemented correctly.
• Oversee Clinic workflow
• Directs and monitors work for floor medical assistant staff
• Fills in for staff as needed to provide appropriate support for the floor.
• Routinely reviews Quality Control logs, supply inventory, and ensures JC readiness in all aspects of Medical Assistant job responsibilities
• Informs management of the need to secure supplies and equipment necessary for optimal clinical operations.
• Acts as a point of contact for patient inquiries, problems and complaints. Escalates complex issues to supervisor, physician floor lead, and/or appropriate resources.
• Provides direct patient care, using clinical and office procedures as appropriate for a Medical Assistant in an outpatient clinic
• Effectively maintains medical supply stock, medication supply stock, equipment in working order and cleanliness of clinic
• Provide phone and clerical support for general patient inquiries and outreach
• Provides support for walk-in patients
• Effectively communicates with patients, co-workers on the medical team, in the medical department and across departments

Requirements:

• Successful completion of a Medical Assistant or EMT Program
• Minimum of a High School Diploma
• Certified Medical Assistant (strongly preferred) or obtains certification within 1 year of assuming role
• Current CPR Certification
• Understanding of basic medical terminology
• Willingness to work any shift FH is open as needed, including evenings, for coverage purposes
• Effective skills in the areas of service, teamwork, communication, respect for others, and time/priority management
• Demonstrates an appropriate appearance and demeanor, consistent with a professional work environment
• Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment
• Ability to work harmoniously and effectively with colleagues, patients, clients and vendors across the spectrum of diversity, including but not limited to race, ethnicity, color, gender identity, sexual orientation, age, socio-economic status, national origin and immigrant status, religious or spiritual identity, disability (physical, mental, emotional and developmental), veteran status, and/or limited English proficiency.
• Willingness to contribute towards Fenway’s efforts in becoming an anti-racist organization and promoting a culture dedicated to ongoing development in service of humility, equity, diversity, inclusion, and belonging, where differences are acknowledged and valued.

Preferred Qualifications:

• Bilingual or multilingual
• Experience working with an ethnically, culturally, and racially diverse work staff

Working Conditions and Physical Effort:

• Physical work environment generally is that typical for an office in terms of lighting, temperature, and structure.
• Work may involve exposure to loud noise, strong odors, and emotionally liable individuals
• Typically moderate physical activity requiring handling average-weight objects up to 15-20 pounds, Assisting with mobility impaired patients, and standing and/or walking for most the day. Lifting of weights greater than 20 pounds does occur and will require the Medical Assistant to ask for additional help.
• May work with body fluids and tissues, and could be exposed to pathogens and will require safety training
• Work environment involves exposure to potentially dangerous materials and situations that require safety precautions and may require the use of protective equipment
• Location of work and specific duties may change in response to clinic needs

We offer competitive salaries, and for those who qualify, an excellent benefits package; including comprehensive medical and dental insurance plans, and a retirement plan with employer match. We also provide 12 paid holidays, paid vacation, and more. LGBTQIA+ identified persons, Black, Indigenous, and other people of color (BIPOC), and individuals from other historically underrepresented communities are strongly encouraged to apply Highly experienced individuals may be compensated at a higher rate.