Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Consistently offer professional, friendly and engaging service
• You organize workflow and ensure that associates understand their duties or delegated tasks
• You visually observe associate productivity and providing constructive feedback and coaching when applicable
• You determine and communicate necessary projects for operation or cleanliness
• You assist in prioritizing the daily activities of the housekeeping staff
• You assist in ensuring breaks are taking as scheduled
• You make strategic decisions
• You resolve complaints and manage conflicts

• You establish and maintain effective working relationships with all associates
• You monitor the progression of work assigned to all housekeeping associates
• You complete tasks in a timely manner with minimal supervision by management
• You sign in and out master keys, radios/mobile electronics daily
• You are familiar with department’s technology and communication platforms, and utilize to ensure hotel operation and guest satisfaction
• You return and properly tag all lost and found articles in the Housekeeping Office

• You evaluate individual and team performance to identify training needs to meet operational, safety or sanitation requirements
• You select and manage resources, to optimize training processes for efficiency and effectiveness of new associates to departmental and organization goals
• You carry out inspection reports as required, physical and/or digital of different scope of work carried out by House Attendants.
• You conduct training for the house attendant team on carpet/floor care, marble care, daily operations, chute, trash disposal, safety, etc.
• You assist with special projects as assigned by Management
• You update chart and records

• You understand and follow all departmental policies and procedures and service standards
• You adhere to local and externally relevant health and safety laws and policies
• You adhere to SDS (Safety Data Sheet) information related to the proper and safe use of chemicals in the workplace
• You follow all safety and sanitation policies
• Other duties as assigned

• Ability to work varying shift hours
• Ability to follow instruction, work with others and work independently
• Ability to research and investigate information to enable strategic decision-making
• Ability to communicate fluently with our guests and associates

• Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
• Ability to work in a busy, fast paced and often stressful environment
• Ability to safely handle heavy equipment and machinery
• Ability to conduct training regarding various departmental policies and procedures
• Outstanding organizational and communicational skills
• Excellent leadership skills
• Previous Customer Service experience an asset
• Previous Cleaning or janitorial experience an asset
• Strong interpersonal and problem solving abilities
• Able to use basic cleaning equipment
• Familiarity with chemicals for general cleaning, carpet/floor care and dry/wet laundry

• Familiarity with Safety Data Sheets (SDS)

• Highly responsible and reliable

What is in it for you:

• Hourly Rate: $25.50 USD
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Your team and working environment:

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements: Must provide proof of eligibility to be employed in the United States of America.

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