Lead Billing Specialist

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. We specialize in providing high-quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems is seeking a full-time Lead Billing Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail-oriented, thorough, professional, and have experience with customer service and data entry related tasks.

Job Summary:

The Lead Billing Specialist will be responsible for a team of 3-5 billers. He or she will be the subject matter expert on the accounts within their team and will be responsible for auditing their team member's work. They will be an escalation point for invoicing issues, handle the Unbilled Report, work with Operations and Rates to resolve billing issues, and develop team members.

The Lead Billing Specialist will receive up to 6 weeks of instruction, training, and practice. He or she will gain a comprehensive understanding of Cowan's dispatch software, operational reporting tools, and indexing programs, and be able to process accurate invoices for our customers.

The ideal candidate should have a background in Excel and billing procedures and prior leadership experience.

Essential Job Functions:

• Work directly with the Operations, Billing, and Rates Departments.
• Train and coach team members on invoicing procedures and requirements.
• Maintain the Unbilled Report, audit unpaid invoices and determine needs for billing process changes.
• Create procedural documentation for all accounts assigned to them/their team.
• Communicate directly with customers regarding billing concerns and requirements.
• Audit dispatch data and customer paperwork.
• Provide customer support for requested backup documentation.
• Articulate report changes and/or needs to the IT department for auditing purposes.
• Troubleshoot issues that have been escalated by team members for resolution.
• Identify potential errors made on invoices.
• Process and bill invoice out of company software.
• Successfully carry out invoicing procedures via mail, electronic delivery, and web billing.
• Collaborate with management on special assignments as requested.
• Support the Billing team by acting as backup during a team member's absence.
• Retain procedural information with note-taking.
• Manage invoice priorities and workload responsibilities.
• Plan and Lead Team bi-weekly in-person team meetings
• Prioritize your team's workload daily and during End of Month deadlines
• Monitor your team's emails in the department inbox and ensure timely follow up and resolutions

Job Requirements:

• Proficient in Excel and Microsoft Office (Outlook and Word).
• Ability to work successfully and professionally in a team environment.
• Self-motivated and focused to complete tasks with limited supervision and instruction.
• Strong organizational and time management skills—able to meet weekly goals.
• Detail-oriented, accurate, and possesses analytical capabilities.
• High level of interpersonal communication skills—oral and written.
• Effective at demonstrating good judgment and initiative to make sound business decisions based on multiple data sources.
• Ability to communicate, establish credibility, and influence change within all levels of the organization.
• Hardworking, reliable, and personable.
• Confident in giving feedback and developing team members.

Benefits:

Cowan Systems offers a competitive, customizable benefits package including but not limited to:

• Medical insurance with an HSA option, dental and vision
• Life Insurance
• Short and Long Term Disability
• Dependent Care Flexible Spending
• 401K Retirement Savings Plan with Employer Match
• Paid Holidays
• Paid Time Off
• Competitive, Weekly Pay

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