Job description

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

What will I be doing?

Triage responsibilities:

• You will provide support to escalations related to sensitive subject matter
• You are willing and able to maturely work with sensitive issues that include child exploitation, a variety of religious and political views, violence, and adult content.
• You will participate in frequent refresher and new training in order to adhere to relevant SOP's and policies

Live content moderation:

• You will review videos, posts, comments, user profiles and live streaming content according to the policies, workflows and targets, which may include graphic, violent, explicit, political, profane and otherwise disturbing content
• You will investigate and resolve complex issues regarding content in accordance with SLAs and metrics
• You will add accurate metadata/tags to content items, identify and escalate potential risks to relevant teams

Qualifications
What should I bring with me?
What should I bring with me?

• Must have fluency in English and Arabic as you will be working on regions that require Arabic language skills (verbal and written)
• You have 1-2 years experience with content policy and moderation or anti-abuse operations
• You have the ability to perform duties objectively, devoid of inherent biases or personal beliefs
• You are proactive towards complying with procedures, policies and objectives set in place and taking a disciplined approach when undertaking tasks
• You have the ability to think critically and make quick decisions
• You have experience communicating with cross-functional teams
• You have experience working independently with judgement

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at recruiting.tns@tiktok.com.

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