Job description

Seasonal Social Media & Guest Service Coordinator
Area: Sales & Marketing Reports to: Kennywood Marketing Director USA Pittsburgh Hub

Summary
Palace Entertainment, one of America’s largest leisure operators, seeks a Seasonal Social Media Coordinator for its Pittsburgh Hub, representing Kennywood, Sandcastle, and Idlewild and SoakZone during the Halloween and Christmas seasons.

The ideal candidate is a guest-centric strategic thinker with excellent writing and speaking skills. The ability to work on numerous projects simultaneously, meet deadlines and handle pressure during issues management and crisis situations is vital to success.

Roles & Responsibilities

• Communicate with social media followers and guests over channels including, but not limited to, Facebook, Instagram, and Twitter
• Provide exceptional, friendly guest service with a high level of responsiveness and attention to detail
• Offer park advice and knowledge to an engaged customer base for the Pittsburgh Hub of Palace Entertainment properties
• Respond to online reviews and comments, and communicate feedback to marketing management and corporate customer teams
• Manage reputation for each park and hotel by monitoring online sentiment on sites such as TripAdvisor, Google, and other online review platforms
• Follow up with customers by email or phone as needed
• Support Pittsburgh Customer Teams in social media content creation, campaign planning and community management as needed
• Support the Pittsburgh Hub and local park teams on major initiatives as needed including park opening, events, and important promotions.

Requirements

Skills:

• Communication: Highly developed interpersonal, verbal and written communication skills, including presentation skills; ability to communicate clearly, concisely and persuasively with a wide range of diverse personnel
• Problem Solving/Analysis: Define problems, research and collect data, draw valid conclusions and execute remedial strategies in a timely manner
• Project Management: Understand and manage projects from concept to completion. Develop and achieve strategic objectives, plans and time schedules; organize and manage competing priorities, while maintaining a steadfast commitment to detail
• Executive Presence – Represent the Company well internally and externally; convey a professional and positive image of the organization and business affiliates particularly on social media channels
• Flexibility – Handle multiple priorities simultaneously; maintain a flexible work schedule to meet changing demands for multiple concurrent projects
• Initiative and Adaptability – Take initiative and execute plans to accomplish strategic objectives in a fast-paced, evolving environment
• Computer Proficiency – MS Office Suite (Excel, Word, Outlook, PowerPoint), Experience with Social Media Management software a plus

Qualifications & Education Requirements:

• Experience in public relations, marketing, communications or related field
• Associate or bachelor degree is a plus, students pursuing a degree will be considered
• Flexible schedule - must be available to work weekends, evenings and holidays during the operating season

Languages: Fluent English

Relationships
This position reports to the Kennywood Marketing Director and works alongside the Pittsburgh Customer Teams.

Organization
This position requires periodic travel within the Hub to support initiatives such as attraction openings and special events.

Date Work Center Sales/Marketing Completed by

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