Job description
Overview:
ZeniMax Media is looking for an enthusiastic, self-motivated IT Support Specialist to join our team in Hunt Valley, MD. We are looking for a dedicated problem solver who can multi-task and prioritize in a constantly evolving and demanding environment. The ideal candidate will have strong customer service and technical skills, a sense of ownership, drive, and a positive attitude.
Responsibilities:
- Provide technical support to end users by phone, email, and in-person in a friendly, professional manner
- Monitor and take ownership of support requests to ensure a timely resolution
- Deploy, configure, and support personal computers, laptops, and network appliances
- Identify, research, and resolve hardware, software, and network issues
- Install hardware components, drivers, and other upgrades
- Set up, configure, and support peripheral equipment such as TVs, printers, and game consoles
- Install, configure, and support Windows operating systems and applications such as Microsoft Office, 3ds Max, and Photoshop
- Assist with user account creation, modification, and termination across multiple applications such as Active Directory (including Azure) and Exchange
- Track hardware and software assets in an inventory system
- Unpack new hardware and RMA or dispose of defective hardware
- Assist with and lead new projects as they arise
- Provide on-call support when broadcast events occur on location
- Perform other tasks as assigned
- 3 years minimum corporate IT experience
- Excellent customer service and communication skills
- Strong PC hardware and software experience (build, repair, and troubleshooting issues particularly in a Microsoft Windows environment)
- Ability to work on several tasks at once with frequent interruptions while meeting sensitive deadlines
- Extremely detail-oriented, trustworthy, and reliable with strong time management capability
- Must be a team player and be willing to work independently with minimal supervision
- Able to lift 40 pounds (monitors, computers, printers, servers)
- Able to assist with occasional afterhours emergency on-call support
- The desire and ability to grow and improve technical skills
- Experience with networking appliances and technologies such as switches and Wi-Fi
- Experience with Audio/Video equipment is a plus
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