Job description

POSITION: IT SUPPORT SPECIALIST
DEPARTMENT: INFORMATION TECHNOLOGY SERVICES

POSITION SUMMARY
The IT Support Specialist (ISS) is an experienced IT technician with robust
technical skills that supports all aspects of the technology needs of the
NGU community. The ISS is also responsible for opening the IT Help Desk
at 7:30 am during the school year to support classroom technology and
instructional needs. This position will assist in level 1 network
troubleshooting. This position will also participate in the training of student
technicians and the assessment of work completed by them. This is a full-
time position that works a 40 hour per week schedule and will occasionally
require overtime and weekend hours. On-call participation during university
closures and events is compulsory.

RESPONSIBILITIES
Preparation of training and support documentation for NGU faculty and
staff.

• Participate in NGU ITS Help Desk operations and support.
• Network troubleshooting
• Train and evaluate student technicians
• Gather information and prepare reports/metrics as requested by ITS

leadership.

• Assist in budget planning
• Other assigned responsibilities

P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

• Average Weekly Time Allocations (These are not absolute

allocations, but rather a guide for how work and priorities should be
decided.):o 85% - IT Support via ITS Help Desk and Network
troubleshooting
o 5% - Reporting
o 5% - Project Management/Planning
o 5% - Unallocated/Other Assigned Duties

QUALIFICATIONS
Required:

• This position requires a bachelor’s degree or 3 years’ experience in a

related technology vocation.

• Knowledge of common and modern desktop operating systems

(Windows and Mac), mobile operating systems, productivity software,
hardware support, and network diagnostics troubleshooting skills are
compulsory.

• Project management, task management, and personal time

management skills are required.

• Strong verbal and written communication skills are necessary for

positional success.

• Travel between the main NGU campus and satellite campuses is

required.

• Some lifting will be required.
• Access to and discretion with confidential information is required and

failure to secure such information is grounds for termination.

• Complies with IT Services Statement of Service.

P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

Preferred:

• Experience with ITIL v3 service methodology, project management

experience, and budget planning experience are all preferred.

• Knowledge of Kace ticketing system is advantageous.
• Functional knowledge of desktop and mobile security best practices

is helpful.

• Experience with academic pedagogy is also helpful.
• Computer literacy and knowledge of Microsoft Word and Excel;

experience with PowerFAIDS preferred

• Understand and comply with FERPA and GLBA regulations
• Supports NGU’s mission statement and core values, commitment to a

Christian lifestyle and character in keeping with biblical model

PHYSICAL REQUIREMENTS

• Visual Abilities: Read reports, create presentations, and use a

computer system.

• Hearing: Hear well enough to communicate with co-workers, vendors,

and students.

• Dexterity, Grasping, Feeling, Write, type and use the telephone,

copier, and computer systems.

• Mobility: Open files and operate office machines; move between

departments and attend meetings across campus.

• Talking: Frequently convey detailed or important instructions and

ideas accurately, loudly, or quickly.

• Lifting, Pulling, Pushing: Exert up to 50 pounds of force occasionally,

and/or up to 20 pounds of force frequently, and/or up to 10 pounds of
force constantly to move objects.
P.O. Box 1892 | Tigerville, SC 29688 | 864.977.7000 | ngu.edu

• Cognitive/Emotional: Ability to critically think and concentrate. Must

be able to respond quickly to changes in conditions – 75‐100% of the
time.
WORKING RELATIONSHIPS
This position is a full-time position in IT Services. The IT Support Specialist
reports to the Desktop Services Manager. This role will provide a weekly
summary of work completed. This role will also provide a monthly summary
of tactical initiatives to be engaged. Annual participation in budget planning
is required. Strategic planning and customer driven project participation are
necessary and required. An annual review will be performed in accordance
with institutional policy and intermittent feedback will be provided by
supervisor. Intermittent engagement of specific tasks or support requests
will be required for support and evaluative purposes.

WORK SCHEDULE
Student Services is open Monday through Thursday, 7:30 a.m. – 4:00 p.m.,
and Friday 7:30 a.m. – 12:00 p.m. Summer hours may vary. Office hours
are subject to change as deemed necessary. Occasional work on
Saturdays and evenings may be required.

Please submit your resume in the North Greenville University online
application.

Location: 7801 N. Tigerville Road

Tigerville,SC 29688-1892, Tigerville, SC 29687

Job Type: Full-time

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