Job description

IT Services Administrator (Remote)

***PLEASE ONLY DC, MD NORTHERN VA CANDIDATES APPLY***

Xpert IT Solutions is an IT Managed Services Provider in the Mid-Atlantic region. We are looking for a talented IT professional to join our client services team to support our IT Service clients.

POSITION OBJECTIVE

Management of company and clients IT environment and oversee the delivery and efficiency of tools and applications. This position will manage and facilitate the completion of clients support requests. This position will also manage the expectations throughout the process and strive to maintain high client satisfaction levels.

PRINCIPAL DUTIES

• Proactively maintain and improve clients infrastructure including Cloud Services, servers, applications, network infrastructure, system monitoring, patch management, anti-virus, security solutions, backup, etc..
• Design and maintain process and procedural documentation of company tools, applications, and processes.
• Liaise with vendors and peers to resolve issues with tools and applications.
• Provide remote services to clients.
• Perform scheduled or reactive onsite service calls to client locations in the Mid-Atlantic region.
• Install and troubleshoot clients IT hardware and software.

Analyze and solve various IT problems for clients and internally.

• Maintain high positive client and end user satisfaction and relationships.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Keep up to date on the development of relevant IT and telecommunication systems, hardware, and software applications within the industry.

QUALIFICATIONS

• Computer-related industry certifications.
• A valid drivers license and reliable vehicle for client travel.
• Occasional overnight travel a possibility.
• Experience working with clients and meeting their expectations a plus.

EXPERIENCE/SKILL LEVEL REQUIRED

• 2 years plus previous experience in IT administration and/or technical support experience, or equivalent.
• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and Internet technologies.

WORKING CONDITIONS

• 80% remote work from home; 20% travel to client work sites.
• Some weekend and after-hours work for maintenance and client support emergencies.
• On-call requirements will be at least one week a month.

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.