IT Infrastructure Engineer (Facilities)
Newnan GA, Irving TX, Lake Zurich IL, Aurora, IL

Travel % 25% to US Hello fresh Facilities

Reports to: IT Infrastructure Manager

You will be an essential part of our IT Infrastructure team supporting our US fulfillment centers network infrastructure. Whether you're responding to incidents, installing networks in new locations or pro-actively working to build a better platform, you will be responsible for providing core IT network services to support our dynamic growth.

Work with infrastructure team in pursuing a unified enterprise network environment across all Hello fresh locations
Travel to facility locations to install, maintain and upgrade infrastructure related hardware/software
Manage projects and external vendors to ensure on-time and on-budget project goals
Maintains change management processes and procedures
Provide excellent customer service, effective response times, and expert insights into general and sometimes complex support issues.
Provide on-site and remote resolution of common hardware/software computing issues.
Act as point of contact for cross-functional department’s technical project requests.
Create and maintain detailed documentation for systems and processes managed by the Enterprise IT Infrastructure team, for both end-users and other IT staff.
Participate in after business hour support for critical incident escalations
Perform incident root cause analysis and remediation of system outages
Maintain documentation regarding network diagram, configurations, operating procedures and service records

You bring:

Experienced with configuration, installation, troubleshooting, and supporting network equipment, wireless access points, firewalls on Cisco, Ruckus and Palo Alto equipment
Experienced supporting multi-site environment working independently and in team environment
Ability to work early mornings and/or late nights to execute critical network changes
Works well in a fast-paced environment with tight timelines for deliverables