We are Addition Financial, a member-owned, not-for-profit financial cooperative, offering comprehensive financial solutions that help members achieve their financial goals. Shareholder profits don't drive us and never have. Since 1937, we've been on a mission to bring financial success and education to everyone and make a positive impact in the lives of our members and the communities we serve. And we want your help to make that happen. We're looking for people who not only want to do meaningful, challenging work, but who also have a heart for service. If this sounds like you, keep reading and we'll dive into the specifics!

Responsible for the implementation, maintenance and repair of all station hardware and software, the Help Desk Technician will troubleshoot, diagnose and repair hardware and software issues. Troubleshoot and maintain business computer peripherals. Make recommendations on quoting of business computers and peripheral costs for upgrade and replacement purposes. Understand the complete architecture of a network client workstation and how it relates to a client/server environment. Assist users in daily operation of the Credit Union’s workstations and use of business and financial applications.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional technical support for end users in person or via phone and remote access.
• Work as a team and individually under general supervision, applying best practices and established procedures.
• Interact daily with supervisor, peers, and users and demonstrate excellent verbal and written communication and customer service.
• Assist users in troubleshooting general workstation and software issues.
• Take ownership of and resolve all Level 1 issues. When possible resolve Level 2 issues.
• Track physical equipment, software licensing and special configuration settings.
• Assist other IT staff with special projects
• Evaluate, troubleshoot and repair enterprise workstations, peripheral devices, network printers and other branch equipment.
• Utilize networking protocols to troubleshoot, install and repair software and connectivity solutions for workstations.
• Utilize computer hardware and software architectural schematics to be able to properly troubleshoot.
• Install and configure system devices including optical scanners, drives, motherboards, video cards and sound cards, Universal Serial Bus connected peripherals, network and local printers and the appropriate drivers for each mentioned.
• Understand installation, update procedures and troubleshooting of Microsoft Windows and Microsoft Office suite including MS Access, MS Word, MS Internet Explorer, MS Powerpoint, and MS Excel.
• Understand installation of, update procedures for & troubleshoot 3rd party workstation software. Install & support new financial institution software.
• Perform other duties and responsibilities as assigned by management.

High school diploma or general education degree (GED). At least 6 months previous or related experience.

Working With Us:

We’re continually recognized as a top employer because we understand people like you want more out of your career. Like making a difference in people’s lives and in the community. Being part of a team that supports each other. Feeling good about the time you spend at work each day. And being able to balance your life while also earning a competitive base salary and benefits, including:

• 401k with profit sharing contribution
• Comprehensive medical, dental and vision coverage from leading insurance providers
• Continuing education and up to $5,000 in tuition assistance annually
• Generous vacation and sick pay
• Paid parental leave and volunteer time off
• Major holidays off including Federal holidays that many other industries don't observe
• Credit union benefits including reduced consumer/mortgage loan rates, free checks, and other financial services discounts

At Addition Financial, we accept you for who you are. We are an equal opportunity employer and do not discriminate based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with regards to recruitment, selection, placement, promotion, wages, benefits, and any other areas of employment. Personal perspectives and beliefs are what helps our team members, and our company, grow as a whole and we seek to nurture that inclusiveness. We welcome our team member’s diverse viewpoints and work together so that everyone’s voices are heard. So, if you’re ready to take your career to the next level, Count Us In®.