COVID-19 vaccination or approved exemption required: *Exemption requests are subject to approval by administration.

IT Help Desk Support Technician

Southern Jersey Family Medical Centers is seeking a IT Help Desk Support Technician to support all software applications.

The IT Help Desk Support Technician will be responsible for the installation, configuration, maintenance and support of the organization's local & wide area network. They will maintain network hardware and software, monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Install, configure, and maintain physical servers, desktops, laptops and wireless devices.

The IT Help Desk Support Technician provides a single point of contact for end users to receive support and maintenance within the organization's computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.
Experience and Skills:

Education:

Preferred Certifications: Microsoft365 Enterprise Administrator, Microsoft Certified System

Administrator (MCSA), CompTIA A+, CompTIA Network+

Experience:

0-2 years experience as a Helpdesk, IT Technician or Systems Administrator on a small to mid-sized network of servers, desktop systems and communications devices using current technologies.

• Experience providing end-user support via phones and remote management tools
• Experience configuring, implementing, and supporting various Windows operating systems
• Experience configuring, implementing, and supporting MS Office, desktop applications, printers, scanners and other peripherals
• Experience with mobile technology: iPads, iPhones, Android Phones & MS Surface
• Ability to travel and maintain a flexible work schedule

Skills:

• Demonstrated knowledge of configuring and troubleshooting desktop and laptop computers.
• Demonstrated ability to support networked printers, scanners and photocopiers.
• Ability to manage multiple projects, activities and tasks simultaneously.
• Ability to respond to frequent pressure to meet deadlines when work speed and sustained accuracy is paramount.
• Strong knowledge of Office365, Windows 10, Windows Server, TCP/IP, Firewalls and Routing

Southern Jersey Family Medical Centers is an Equal Opportunity Employer.
Job Benefits:

Southern Jersey Family Medical Centers, Inc. provides a rewarding and challenging work environment, state-of-the-art facilities, and a very competitive benefits package which includes: a healthy work/life balance, generous paid time off, floating /paid holidays, competitive wages, Tuition Assistance Program, 403(b) Retirement Plan with company contribution, Medical, Prescription, Dental, and Life Insurance.

From: Southern Jersey Family Medical Centers