Job description

IMPORTANT INFORMATION FOR APPLYING TO THIS JOB:

All applicants must apply via the link below in order to be considered for this opportunity.

https://recruiting.ultipro.com/HEA1029HHMA/JobBoard/29a8f0a7-da3a-4063-a079-c0165352a53f/Opportunity/OpportunityDetail?opportunityId=56b69a46-8662-4411-a9d4-3b8256ab087f

IT Help Desk Specialist:

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. Also provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Work Performed

• Triage and prioritize user issues and technology problems
• Troubleshoot and resolve issues where possible, escalate issues when appropriate
• Assist in tracking and management of IT assets in local and remote offices
• Assist in purchasing, shipping, and receiving assets
• Assist in installation, support, and maintenance of technology
• All other duties as assigned.

Education/Training

Bachelor’s degree in Computer Information Systems, Computer Science, or related discipline is preferred. High school diploma is required.

Experience

At least 1-2 years of experience as a Help Desk Specialist is required. Demonstrated proficiency with troubleshooting hardware and software issues.

Knowledge, Skills and Abilities

• Demonstrated understanding of basic computer operations and functions (e.g., basic hardware knowledge, application installation and configuration, troubleshooting, Tier 1 support)
• Basic understanding of IT Security and operations
• Working proficiency of Microsoft Office 365 products
• Strong attention to detail and organization skills
• Exceptional customer service skills
• Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems
• Knowledge in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Knowledge in determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Knowledge of hardware and software installation, testing, and operation.
• Strong project management skills.
• Solid time management skills.
• Exceptional oral and written communication skills.
• Superior interpersonal skills.
• Ability to communicate technical information to nontechnical personnel.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Ability to multi-task and adhere to strict deadlines.
• Ability to manage significant recurring responsibilities with unpredictable short-term demands.
• Ability to handle confidential information in a discrete manner.
• Ability to work extended hours when deadlines are approaching.
• Ability to read and understand information and ideas presented in writing.
• Ability to listen to and understand information and ideas presented through spoken words and sentences.

Work Aids and Equipment Used

Computer, printer, copier, scanner, fax, telephone, web conferencing, Internet, servers, system manuals, small hand tools.

Working Conditions

Work is sedentary in nature and performed in an office environment. Involves frequent contact with staff and clients. Work may be stressful at times. May require travel at times (~10%).

Physical/Mental Demands

Work requires hand dexterity for office machine operation; stooping, climbing, and bending to files and supplies; mobility to complete errands; stand/sit for up to eight hours each day; ability to communicate clearly when using the telephone; requires sitting; standing, walking, reaching, bending, lifting, and twisting at times; moderate levels of stress. Ability to lift up to 50 pounds at times. Shared on-call schedule for customer needs outside of normal working hours.

Vaccine Requirement

In accordance with the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, Health Management Associates (HMA), has adopted the Federal Contractor COVID-19 Vaccination Policy to comply with the requirements for entities that are assigned to federal contracts/subcontracts, and to safeguard the health of our colleagues and their families; our clients and visitors; and the community at large from COVID-19.

This policy applies to current and future HMA colleagues. Proof of vaccine will be required after an offer of employment is extended and accepted. Employment will be contingent upon the employer receiving proof of being fully vaccinated. Fully vaccinated means receiving two doses of Moderna or Pfizer COVID-19 vaccine, or one dose Johnson& Johnson COVID-19 vaccine.

HMA Is an Equal Opportunity Employer

Work Location:

• Lansing, MI
• Chicago, IL
• Opportunity for remote work

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Work Location: Hybrid remote in Lansing, MI 48933

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