Job description
IT Field Engineer
Integrated IT Group – Twinsburg, OH
Integrated IT Group is a comprehensive provider of managed, shared and stand-alone services for business data systems, network, wireless, telephony, video surveillance, interactive collaboration and online productivity tools for our clients. These services include backup and disaster recovery, cloud solutions, and hardware and software sales and are available to companies in commercial and public sector markets throughout Ohio.
Job Description
We are currently seeking a self-motivated and dedicated individual to join our expanding Field Engineer team. Under the direction of the Operations Manager, the primary responsibilities include helping clients to achieve optimum use of their computer networks by performing needs analysis, procurement support, installation, training and problem resolution for the local and wide area networks. As most of our field support consists of onsite service, a high level of communication, interpersonal, and service skills are a must. The qualified individual must be able to travel to various facility sites within Northeast Ohio, work with minimal supervision, and work overtime as required. Any work not requiring onsite service can be performed as remote work from home.
Essential Functions
· Troubleshoot, diagnose, and resolve network and system problems
· Configure and install software, servers, routers, and other network devices
· Analyze client user needs and recommend appropriate network configurations and products
· Monitor network performance and integrity
· Perform preventative and fault isolation maintenance
· Design and implement network security features for local and wide area networks
· Train clients on basic operations
· Perform client migrations
· Participate in on-call rotation
· Stay current on new developments and techniques in information technology
Experience Required
- Degree or certifications in Computer and Information Systems or related field
- 2+ years experience with: Windows XP/7/8/10, Windows Server 2003/2008/2012/2016/2019, Microsoft Exchange Server 2007/2010/2013/2016, and Office 365
- Working knowledge of VMware, cloud/virtual computing, and wired and wireless
- Ability to provide end user desktop support of Microsoft Office, CRM, and ERP software
- Hands-on experience with server and desktop hardware
- Networking knowledge a plus
- Proven ability to be detail-oriented and manage time effectively
Integrated IT Group is an equal opportunity employer and does not discriminate in hiring or employment, in accordance with the requirements of all applicable laws, including race, color, religion, national origin, ancestry, age, gender, marital status, military status, sexual orientation, disability, or medical condition.
Job Type: Full-time
Pay: $70,000.00 - $90,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
Application Question(s):
- Are you willing to undergo a background check, in accordance with local law and regulations?
Education:
- Bachelor's (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: On the road
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