Job description
When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
Characteristics:
Understands AmeriGas business and is an expert on products, business segments and selling process.
Excellent phone presence and interpersonal skills in making inbound and outbound customer calls while delivering a positive customer experience.
Ability to work independently and within call center teams.
Ability to establish and develop both internal and external relationships, present sales proposals and build client accounts
Duties and Responsibilities:
Primary job function is to retain revenue from existing customers and secure new business by providing qualified incoming leads, and processing small account closes.
Establishes strong relationships with current and prospective customers.
Networks with decision-makers in targeted client organizations to lead them to the AmeriGas solution.
Protects AmeriGas from competitive threats by conducting key account reviews and ensuring overall satisfaction. Goal is one call resolution.
Maintains working knowledge of applications and customer solutions.
Attends periodic meetings and training classes as required.
Administrative:
Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/SOAR and/or SAP.
Must comply with all company policies.
Secondary Duties:
As needed and determined by sales manager to support sales efforts.
Skills, and Abilities Required:
Must have complete understanding of propane products and services
Must be able to maintain a high level of productivity through careful planning and execution
Effective use of sales techniques, including discovery, value proposition development, objection handling, and customer acquisition
Efficient and accurate use of systems and tools (CRM, SOAR, SAP, Office products, internet)
Strong telephone presence and interpersonal skills
Effectively communicates in English – verbal and written
Active listener and use of inquiry to discover/understand prospect needs
Motivated and results driven
Ability to work effectively with others; gives and receives feedback/coaching well
Education and Previous Experience Required:
High school education or equivalent required. College degree preferred. Requires a minimum of 3 years’ experience in commercial & industrial sales.
Working Conditions:
Remote position – High speed internet access and a quite work environment free of distractions is needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The ability to use computer and telephony systems, visual, audio, and manual dexterity capabilities are essential to the work.
AmeriGas is an Equal Opportunity and Affirmative Action Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.
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