Job description
Role: IS Customer Service Analyst I (Help Desk Analyst)
Location: Columbus, OH
Duration: 6-month contract with ability to extend
Please share resumes to
pgo AT THE RATE OF Comtechglobal DOT COM
Training: Training for this role will be around 6 weeks and will be completely onsite.
Description:
The IS Customer Service Analyst I serves as the initial point of contact for IS-related issues by responding to requests for technical assistance by phone, email, electronic self-service, or in person.
Responsibilities:
- Gathers relevant information to assist in timely resolution of incidents and requests.
- Identifies situations requiring urgent attention, to effectively prioritize and escalate to appropriate tier 2 and 3 resources.
- Provides accurate and timely logging and resolution of issues.
- Takes ownership of customer issues, follows the status of issues on behalf of the customer, and communicates progress in a timely manner.
- Assists the IS Service Desk with continuous process improvement.
Qualifications:
Education: bachelor’s degree or relevant experience required.
Certifications: A+, Network+ preferred.
Skills: Excellent troubleshooting and customer service skills.
Experience: Minimum 1-2 years; experience providing IT customer support required.
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Experience level:
- 1 year
- 2 years
Shift:
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- Remote
- Temporarily remote
Work Location: Remote
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