Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

1st Shift – Monday – Friday, 7:00 AM – 3:30 PM

Come join Stryker, Fortune Magazine’s #1 Best Workplace in Manufacturing 5 years in a row!

At Stryker, our manufacturing team works with products that are improving and saving people’s lives. Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.

Who we want:

Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.

Self-directed initiators. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What you will do:

• Under general supervision, receive, ship and/or coordinate product repairs that may include Loaners, Certified Pre-Owned, customer owned, Subcon units and all other related products to contribute to the completion of a variety of product models. Adhere to safety, quality and quantity standards and follow directions/procedures to meet product and customer specifications.
• Rectify problems encountered, highlight the issue, and seek assistance from relevant support staff.
• Comply with documentation procedures.
• Ability to do all inventory transactions systematically and physically.
• Ability to use independent judgement to resolve non-routine issues.
• Ability to do cycle count administration and expose any problems related to cycle counts
• Ability to complete detailed documentation accurately.
• Ability to observe and correct minute inconsistencies and communicate simple deficiencies/defects.
• Must be able to communicate process deficiencies to leadership or Engineering personnel.
• Output consistently meets productivity and/or service level goals with minimal overtime.
• Enables and empowers 100% attainment to established cycle time standards.
• Complete receipt, store, and ship a variety of product..
• Actively participate in tiers, 6S and problem solving.
• Ability to exert up to 50 pounds of force occasionally and/ or up to 20 pounds of force constantly to move objects.
• Ability to occasionally stoop, kneel, crouch, bend, and/or sit.

What you need:

• HS Diploma or G.E.D.
• Basic math and writing skills.
• High attention to detail required.

Preferred:

• Certified OJT trainer of other employees
• 1-2 Years of supply chain experience
• SAP experience
• Excel experience
• Purchase order management experience

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better.

The company offers innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 100 million patients annually.

More information is available at stryker.com