The International Logistics Specialist is responsible for all communication between the various departments within the company and its customers to ensure accurate, consistent, and timely information.

YOUR ROLE

Maintain and develop first class customer relations with our clients.

YOUR RESPONSIBILITIES

• 
  Assist customers via phone, email, and fax regarding order shipments, discrepancies, billing, etc.
• Compile, sort, and verify data is accurate before order entry and effectively solve potential problems or discrepancies
• Respond knowledgeably and courteously to incoming call and customer inquiries
• Document, investigate and resolve all customer concerns in a timely fashion
• Manage track and trace updates, via electronic monitoring and manual updates
• Demonstrate ability to work through problems with service partners, airlines and carriers with minimal assistance
• Assist and provide guidance to clients and internal/external team on specialized job orders, price quotes, billing questions or logistical areas such as warehousing, Dangerous Goods regulations, Customs, USDA, FDA or other government agencies
• Impeccable customer service

YOUR SKILLS AND EXPERIENCES

• 
  Degree/Diploma in International Business, Transportation, Logistics, or related field preferred
• 2 + years of experience working in logistics, air freight or supply chain mgmt
• Excellent Customer service experience required, additional administrative / date entry experience
• Proven ability to meet deadlines in a fast paced changing environment.
• Strong organizational and time management skills required, including the proven ability to work in a fast-paces environment with time-sensitive deadlines
• Solid knowledge of geography & time zones
• Ability to establish priorities and accomplish multiple tasks, must be organized
• DG ( dangerous goods) certification a plus
• Excellent communication skills both verbal and written
• Proficient computer skills required (MS Office) and have the ability to quickly learn other company specific programs

GOOD REASON TO JOIN
KNOWLEDGEABLE. PASSIONATE. COMMITTED. Quick brings together the most knowledgeable and passionate logistics experts. Our worldwide team is committed to providing our clients customized logistics solutions, unparalleled service and the optimal customer experience. If you are looking for a challenging position with an innovative and expanding global organization, contact us today. www.quick.aero GOOD REASON TO JOIN We offer competitive compensation, a comprehensive benefits package, excellent training programs and a highly dynamic global work environment. Join Us!

CONTACT
Quick Group Human Resources
help_desk@qintl.com

Quick International Courier
Quick Specialized Healthcare Logistics
QuickSTAT
Quick Specialty Logistics
Sterling Global Aviation Logistics
A Kuehne+Nagel Company

Sterling is the aerospace and aviation industry’s premier logistics company, whose focus is on getting grounded planes back in the air as quickly as possible. Specializing in AOG (Aircraft on Ground) situations, Sterling’s team of logistics specialists work to ensure critical aircraft parts – not matter how large or small - are delivered where and when they’re needed.