Job description

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work – and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Summary Description

Title: Intelligence Analyst II

Department: 550 – Embedded Intelligence Services

Supervisor: EIS Program Manager

Wage Category: Exempt

Date: 12/2022

Under the general direction of the Embedded Intelligence Services (EIS) department, the Intelligence Analyst II will support the analytical needs of a major EIS client account. The Analyst will work directly with their Manager and the EIS team to produce analysis addressing client-specific requirements. The Analyst position will be located in Mt. Laurel, NJ. The Analyst’s hours will be full time and the work schedule will be based on standard working hours in the US East Coast region. Specific scheduling will fluctuate seasonally based on the client’s annual calendar of events, including an average of one weekend per month for event support. Some opportunity for remote work maybe possible on a case-by-case basis.

Key Responsibilities

In coordination with Crisis24 EIS Managers, and in accordance with appropriate guidance:

• Gather, assess, and disseminate analysis on the nature of global security threats, the likelihood that they will affect the client's travelers, assets, and operations, and what the likely effects are
• Actively monitor open source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
• Open source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards, including but not limited to: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, Online Exposure Assessments
• Produce written and oral assessments that are succinct and include beneficial analysis
• Serve as one of the primary EIS points of contact for the client
• Liaise with the client to better understand their requirements and concerns
• Understand the client's footprint and interests to anticipate client needs
• Support daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
• Deliver oral and written threat briefings to members of Client’s security team or business leadership teams
• Work with security team members effectively and efficiently
• Suggest to manager potential improvements to the program
• Manage client expectations by understanding the EIS team's product offerings and limitations
• Track and report metrics around production and deliverables
• Engage in cross-project analysis, including consistent sharing of information between analysts, participating in webinar or other external-facing group projects, and red-teaming peer analysts’ work
• Engage consistently with teammates on a daily basis
• Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth

Education, Experience, and Requirements

• 2-4years of experience in intelligence analysis, threat assessment, incident response, security operations or a related field required
• Bachelor's degree in relevant field required; Master’s degree preferred

Skills

• Excellent research skills
• Exceptional analytic writing skills
• Excellent verbal briefing skills
• Familiarity with analytic techniques
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint
• Knowledge of Google Earth and Maps
• Effective problem-solving skills
• Fast learner and ability to multitask
• Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Foreign language and travel experience preferred, French language skills a plus
• Customer service experience preferred

Work Conditions

• Extensive periods of sitting
• Ability to report to the client site in Mt. Laurel, NJ routinely and to travel to the Crisis24 office in Annapolis, MD 1-2 times per year

Candidates will be asked to pass a pre-employment background check, as well as intensive writing and technology aptitude screenings as a condition of employment.

EOE/AA Employer/Vets/Disability

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

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