• 3+ years experience in program or project management
• Experience using data and metrics to drive improvements
• Experience working cross functionally with tech and non-tech teams

• 
  Experience implementing, executing, or leveraging another team's intake mechanisms
• Experience writing or working with Standard Operating Procedures for an operational team
• Experience owning program strategy and end to end delivery
• Experience building or using metrics or other audit mechanisms to identify performance issues
• A Bachelor’s degree

Job summary
We are looking for a high caliber, experienced, and motivated Program Manager to help build a high performing team of fraud and abuse investigators supporting a new project with strategic significance.

In this role you will be responsible for defining and implementing intake processes, developing new Standard Operating Procedures, and putting training and audit mechanisms in place. You will benchmark and leverage best practices from other teams with similar functions at Amazon as you implement and continuously iterate on processes that scale. You will drive effective communication with stakeholders, including partner teams, internal customers, and leadership. Key metrics for this role will include time to onboard new operational tasks and investigation defect rate.

The ideal candidate is process-oriented and an excellent communicator with a natural curiosity and ability to navigate through complexity and ambiguity while wearing many hats and easily switching between big picture process improvement and tactical execution.

If you enjoy working in an ambiguous space that can scale and solving challenging problems, come join us!

Key job responsibilities

• Define and implement intake processes
• Write and/or facilitate development of Standard Operating Procedures (including securing buy-in and continuously iterating)
• Develop and institute training programs/modules for the investigation team
• Propose and implement processes and/or technical solutions for auditing task execution
• Identify and formalize new metrics to track through weekly business reviews
• Benchmark comparable teams across Amazon to identify relevant best practices
• Occasionally perform fraud & abuse investigations alongside the investigation team to get hands-on experience with the processes you are establishing

About the team
Buy with Prime is helping people reimagine the way they shop….wherever they shop!

Our vision is to enable every entrepreneur in the world to reach every customer in the world through every channel they can imagine. Buy with Prime is a new way to extend Prime shopping benefits—including fast, free shipping, a seamless checkout experience, and free returns—to merchants’ own online stores, ultimately increasing selection for Prime members. For over 20 years, Amazon been empowering small and medium-sized businesses with opportunities to grow. Buy with Prime is an exciting next step in our mission to help merchants of all sizes grow their business—whether on Amazon or beyond.

Read more about Buy with Prime here: https://www.aboutamazon.com/news/retail/prime-shopping-expands-beyond-amazon-com

• Post-graduate degree (MBA, MS, etc.)
• Experience with mitigating fraud and abuse risk
• Track record of driving change based on persuasive communication of insights based on analysis
• Demonstrated ability to think strategically about business, product, and technical challenges
• Ability to embrace ambiguity and a rapid work pace while driving clarity and decision-making
• Ability to handle multiple competing priorities in a fast-paced environment
• Strong written and verbal communication skills

The base pay range for this position in Colorado is $74,200 - 129,800/yr and in New York City is $74,200 - 129,800/yr. Pay is based on market location and may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a full range of medical, financial, and other benefits, dependent on the position offered. Applicants should apply via Amazon's internal or external careers site.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Workers in New York City who perform in-person work or interact with the public in the course of business must show proof they have been fully vaccinated against COVID or request and receive approval for a reasonable accommodation, including medical or religious accommodation.