Infusion for Health is growing AGAIN! We are looking for an Intake Coordinator to join our team in Brea, CA. This is a full-time, Monday-Friday position.

The Intake Coordinator is responsible for working with various members of the administrative and clinical teams to process new and existing patients prior to their scheduled appointments. This person will be a vital member of the team when establishing new and existing relationships with outside providers, and when assisting with ensuring excellent patient care.

Essential Functions:

• Receives, organizes, and processes New Patient Referrals
• Assists in ensuring charts for existing patients are complete and updated according to company protocols and processes.
• Completes release of information requests including retrieving patients' medical charts and returning charts, scanning medical records accurately and correctly, and transmitting daily, according to requests, established procedures, and established standards of quality and productivity.
• Date stamps all requests and highlights pertinent data to facilitate processing.
• Follows up on requests for outstanding information required to complete patients’ charts.
• Validates requests and authorizations for the release of medical information according to established procedures.
• Performs quality checks on all work to ensure the accuracy of the release, confidentiality, and proper documentation.
• Maintain equipment in excellent operating condition (inside and out).
• Provides excellent customer service by being attentive and respectful
• May receive incoming requests including opening mail, telephone inquiries, and retrieving facsimile inquiries, depending on the needs of the client.
• Works collaboratively with all team members to work towards a common goal of excellent patient care.
• Maintains a neat, clean, and professional personal appearance and observes the dress code established.
• Maintains a clean and orderly and organized work area.
• Maintains working knowledge of the existing state laws and fee structure
• Works within the scope of position and direction; willingly accepts assignments and is available to take on additional facilities or help during backlogs
• Carries out responsibilities in accordance with client/site policies and procedures, including HIPAA, state/federal regulations related to operations, and labor regulations.
• Maintains confidentiality, security, and standards of ethics with all information.
• Work with privileged information in a conscientious manner while releasing medical records in an efficient, effective, and accurate manner.
• Create new medical records and retrieves existing medical records by gathering appropriate record folders and contents.
• Responsible for maintaining the files included in a patient's health information portfolio, including medical history, symptoms, examination results, diagnostic tests, treatment methods, and other services.
• Responsible to ensure files are accurate, filled out properly, organized, and secure.
• Code patients’ medical information for reimbursement purposes.

Qualifications and Requirements:

• High School Diploma (GED) required, undergraduate degree or equivalent experience preferred.
• A minimum of 2 years prior experience in a medical records department or setting preferred
• Strong computer software experience - general working knowledge of Microsoft Word and Excel required.
• Experience working with EMR systems required
• Excellent organizational skills are a must
• Must be able to type 50 wpm
• Must be able to use fax, copier, and scanner
• Must be willing to learn new equipment and processes quickly.
• Must be self-motivated and a team player to accomplish goals and metrics
• Must have proven customer satisfaction skills
• Must be able to multi-task
• Strong computer skills and attention to detail.

The hourly range for this role is expected to be between $$20-$24. Actual base pay could vary based on factors including but not limited to experience, subject matter expertise, geographic location where work will be performed, and the applicant's skill set. The base pay is just one component of the total compensation package for employees. Other rewards include an annual bonus, a comprehensive benefits package, paid time off, and holiday pay.