Job description

• Deliver prompt, courteous customer service through multiple software applications (email, chat, phone) and technology platforms to provide front line support to clients and clinicians.
• Verify insurance coverage and benefits utilizing all available verification and eligibility tools and contact payers as needed.
• Collect patient data involving medical, demographic, and insurance information, following HIPAA guidelines, and accurately enter insurance information into practice management systems.
• Use discovery, critical thinking, and problem-solving processes to troubleshoot issues and generate solutions.
• Communicate cost estimates and insurance benefits to clients and clinicians utilizing email, phone, and EMR system.
• Complete insurance benefits verification in a timely manner, update demographic and insurance information and alert staff to changes, obtain authorizations, and ensure appropriate coverage and benefits.
• Advocate for clients’ issues, inquiries, concerns, needs, and suggestions while maintaining ownership of the case and follow-through to completion.
• Thorough documentation of all client interactions within our ticketing and contact center software platforms.
• Other client experience related duties as assigned.

GLPG does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

Employment with Great Lakes Psychology Group is at will. This means employment with Great Lakes Psychology Group is for an indefinite period of time and it is subject to termination by you or Great Lakes Psychology Group, with or without cause, with or without notice, and at any time

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Troy, MI 48084: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Insurance verification: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Work Location: One location

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.