Job description

Higgins Insurance is a locally owned independent insurance agency founded in 1897. We have office locations in Hopkinsville, KY and Clarksville, TN.
We are looking for a customer service oriented Personal Lines Account Manager to join our team!
Responsibilities for this position include:

• Provide customer service for P&C Personal Lines clients and prospects.
• Responsible for all client service requests including endorsements and auto ID cards.
• Manage and complete all renewals, marketing accounts when necessary.
• Provide quotes for prospects.

• Assist Producers as needed to respond to any service needs of clients.
• Provide highest quality customer service at all times which includes every effort to exceed the customer’s expectations.
• Provide 24 Hour response time to customer requests and resolve problems within one business day where possible.
• Provide status update to client if unable to resolve issue fully within 1 business day.
• Foster strong and lasting relationships with client key contacts to ensure persistency of accounts.
• Attend relevant internal and external continuing education seminars and training to enhance knowledge and skills.
• Participate in scheduled team and office meetings.
• Provide Account Management backup for the team when necessary during scheduled vacations, personal leave, or at a manager’s discretion.
• Maintain working knowledge of all carrier products and processes.
• Perform other functions as assigned by management.

Associates or Bachelors Degree preferred. Property and Casualty Insurance license preferred but not required. Insurance, HR, and/or customer service background a plus.

• Excellent verbal and written communication skills and good listening skills
• Ability to successfully and creatively problem solve and negotiate solutions
• Ability to organize and prioritize is essential
• Ability to work in a team environment and train others as necessary
• Proficiency in Windows, Word, Power Point and Excel (knowledge of working with spreadsheets is required)
• Experience with Applied Systems agency management system preferred but not required
• Must be comfortable working in a fast-paced, multitasking office environment.

Salary for this position and ability for remote work is commensurate with qualifications and experience. We offer competitive pay and benefits including health insurance, dental and vision, life and disability, 401K, Christmas bonus, paid holidays, and paid time off.
Visit our website at www.higgins-ins.com to learn more about our agency and our team!

Job Type: Full-time

Pay: $35,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Associate (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person

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