Title: Inside Sales Specialist

Team: Sales

Reports to: Head of Sales and Support

Location: Duluth

About us:

Since launching in 2000 in the UK, phenomenal growth has resulted in Moneypenny becoming the world leader in its field. Answering services, outsourced switchboard, live chat, and a range of digital products combine to create a formidable portfolio of products and opportunities. Staff located over two continents are the backbone of the business, supporting thousands of clients around the world. In addition, there are set to be thousands more as the Moneypenny Group is on the path to double in size again over the next three years. The latest major step in this journey was the acquisition of VoiceNation, based in Atlanta, Georgia in 2020.

The company’s reputation for investment in its people and technology is exemplary; resulting in being ranked one of the best companies to work for in the UK and being awarded the Queen’s Award for Innovation. The 100,000 sq. feet state-of-the-art UK office opened in Wrexham 4 years ago to house 1,000 staff and is a hotbed of development as the business increases its focus on digital products and services. The Atlanta office is 27,000 sq. feet and continuing to grow!

The role:

As part of our ongoing growth, Moneypenny has identified an untapped opportunity to cross-sell products to our existing client base. We provide a host of products that compliment our current offering, and we haven't yet told our clients all about these! Therefore, there is a great opportunity to proactively engage with our clients to discuss their growth strategy and pain points and to provide Moneypenny's solution. This role would be to work alongside our current Sales and Client Engagement team to proactively contact existing clients, and educate and sell our suite of products with a primary focus on our Live Chat service offering.

Key Responsibilities:

• Proactively calling existing clients to cross-sell Moneypenny's Live Chat service offering.
• Have consultative conversations to discuss the client's current website and the productive and profitable advantages live chat will offer.
• Updating the company CRM system with every client contact to record sales conversations, product interest, and follow-up activities.
• Meeting daily outbound calling targets and managing a sales pipeline ensuring monthly revenue goals are met.
• Working with the Sales team, as well as the Client Engagement Team, to understand clients and their challenges and help provide solutions to the clients.
• Attending events internally and externally to support the sales team and meeting with existing clients who attend to proactively discuss new products.
• Working with the marketing team regularly to identify and request the supporting marketing material and comms to maximize the target audience.
• Working side-by-side with the Live Chat support team to ensure that tasks are completed leading to client conversion.

The Person:

• Excellent communicator with both written and verbal communications
• Highly motivated and skilled in selling
• Proven track record in a targeted selling environment
• High energy and approachable at all times; comfortable starting and leading conversations with a warm, helpful, and friendly attitude
• You strive to be a product expert and understand the features and benefits of our products
• Confident and able to attend visits/events in person on and off-site