Job description

Four Generations of Experience

Job Posting: Inside Sales Order Entry (aka Customer Service Representative)

Date Posted: 4/12/2023

Location: Marion, VA

Reports to: Customer Service Supervisor

Customer Service Representative

American Wood Fibers (AWF) is a manufacturer of both consumer and industrial products that are sold to multiple manufacturers as well as pet, agricultural, and home-heating markets. AWF is comprised of 450+ employees and holds operations at 11 locations, generating over $100M in annual sales revenue. We are currently seeking a candidate for the Customer Service Representative role in our Marion, VA location.

KEY RESPONSIBILITIES:

• Interact with customers and vendors via phone and email, processes customer orders from order entry until completion of customer delivery.
• Communicate any issues in completing order shipments and diligently works in finding solutions to complete orders.
• Accurately enter orders and communicates shipment details with customers, internal and external production, and shipping teams.
• Document all customer interactions and history in Customer Relationship Management (CRM) database on a daily basis.
• Work closely with Account Managers in managing customer’s orders, shipments and inventory.
• Manage multiple Excel spreadsheets with high confidence and other Microsoft office programs.
• Monitor and address open orders that might be in jeopardy of not meeting their ship date.
• Work closely with multiple plant personnel to ensure orders are scheduled and delivered.
• Prospect and/or qualify new leads to assist with sales campaign activities.
• Engage in inside-sales for seasonal items.

REQUIREMENTS:

• Associate’s Degree preferred but not required.
• Ability to perform in a fast-paced environment with rapidly changing priorities and competing deadlines.
• Has strong organizational & communication skills (both written and oral).
• High degree of initiative and independent execution with ability to problem solve.
• Able to make the best overall decisions based on KPI performance metrics, service requirements, freight needs, economic factors and customer relations.
• Proficient in MS Office. Excel skillset must be at a high level.
• Accurate data entry skills including processing credit card payments.
• Professional phone manner and effective written communications skills.
• Detail-oriented and able to handle multiple priorities while maintaining a high level of customer focus.

EXPERIENCE

2+ years with order entry preferred

REQUIRED: Experience with EDI (Electronic Data Interchange)

COMPENSATION

Range: $19.00-$22.00 per hour

BENEFITS

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan

SCHEDULE

• 8-hour shift
• Monday-Friday
• Overtime Eligible
• Full-Time

LOCATION

• On-site, one location: Marion, VA
• Reliably commute or planning to relocate before starting work (Required)

For consideration…

Due to the nature of our business, American Wood Fibers requires a tobacco and smoke-free environment._ We offer a competitive package to include health, dental, vision and life insurance, plus profit bonus, paid time off and matching 401(k). For more company information, please visit our web site www.awf.com_. AWF is an EEO employer.

Corporate Office

9740 Patuxent Woods Drive, Ste. 500

Columbia, MD 21046

800-624-9663 / 410-290-8700

Fax 410-290-6660

Other Locations

Jessup, MD / Schofield, WI / Pella, IA / Lebanon, KY / Clarks, NE / Marysville, CA / Marshall, TX / Circleville, OH / Marion, VA / Jamestown, CA / Laurinburg, NC

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Marion, VA 24354: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Order Entry: 2 years (Required)

Work Location: In person

www.arclintfl.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.arclintfl.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, www.arclintfl.com is the ideal place to find your next job.