Job Description:

Sell goods for wholesalers to businesses or groups of individuals. Work requires substantial knowledge of items sold. Position works directly with Outside Salesperson to supply customer needs via administration and coordination.

Tasks

• Check stock levels
• Answer customers’ questions about products, prices, availability, product uses and credit terms.
• Arrange and direct delivery and installation or products and equipment.
• Consult with clients after sales or contract signings in order to resolve problems and to provide ongoing support.
• Estimate or quote prices, credit or contract terms, warranties and delivery dates.
• Obtain credit information about prospective customers.
• Prepare drawings, estimates and bids that meet specific customer needs.
• Provide customers with product samples and catalogs.
• Recommend products to customers, based on customers’ need and interests.
• Supports Outside Sales staff and Retail Counter.
• Perform other job-related duties and responsibilities as may be assigned from time to time.
• All other duties as assigned by supervision.

Work Context

Requires sitting, Requires standing, Requires walking, Requires contact with others (face-to-face, by telephone, or otherwise), Requires writing, Requires telephone conversations, Requires use of electronic mail, Requires competition or awareness of competitive pressures, Includes conflict situations, Requires dealing with unpleasant, angry, or discourteous people, Requires making decisions that affect other people, and/or the image and reputation of the organization, Opportunity to make decisions without supervision, Requires making decisions that impact the results of co-workers, clients or the company, Requires being exact or highly accurate, Freedom to determine tasks, priorities, and goals, Requires meeting strict deadlines, Requires work with external customers or the public, Job tasks are performed in close physical proximity to other people.

Work Activities

• Use inventory control procedures
• Use telephone communication techniques
• Explain products to customer representatives
• Provide customer service
• Use sales techniques
• Arrange delivery schedules
• Confer with customer to review terms of credit or payment plan
• Answer customer or public inquiries
• Sell merchandise
• Investigate customer complaints
• Use interpersonal communication techniques
• Use product knowledge to market goods
• Obtain information from individuals
• Estimate costs or price arrangements
• Sell products or services
• Use computers to enter, access or retrieve data
• Instruct customers in product installation, or use
• Estimate delivery dates
• Identify best product for customer's needs
• Use knowledge of written communication in sales work
• Advise clients or customers
• Resolve customer or public complaints
• Use knowledge of sales contracts
• Communicate visually or verbally
• Maintain records, reports, or files