Job description

JOB SUMMARY

To Support the Customers and the Salesman in the field

Our Inside Sales Associates are responsible for performing sales order, purchase order and warehouse transfer entries: invoicing, credit memo invoicing, receiving, daily sales register update, month end update and customer service duties in an efficient and accurate manner. Additionally, the Inside Sales Associate is responsible for, but not limited to, shipping confirmations, tracking, and coordination between freight carriers and customers.

RESPONSIBILITIES

1. Perform daily order entry and billing functions; generate shipping orders, invoices for mailing and initiate back orders

2. Expedite orders

3. Update of customer’s, address, phone, mobile and e-mail when necessary

4. Locate products for territory managers when warehouse is out of stock

5. Track deliveries for customers

6. Maintain appropriate professional and technical knowledge

7. Resolve customer complaints by investigating problems and developing solutions

8. Update/maintain account assignments and salesman number changes

9. Create and enter SKU numbers in system as needed

10. Create, research, supply supporting documents such as product labels, SDS sheets as needed.

11. Cover incoming calls as needed

12. Enter appropriate customer information into the computer system in an accurate manner

13. Answer questions from sales staff and customers regarding products and orders using information available from the inventory and distribution management software

14. Research discrepancies and debit memos to accurately process, issue and post credits/debits to customer accounts as necessary

15. Assist in daily and month end closing by assuring all appropriate information is entered into computer

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: One location

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