DEFINITION: Under direct supervision, performs varied tasks including installing, troubleshooting, maintaining and repairing Sheriff's Office personal computers (PC), other hardware and software, in a network environment including knowledge of the operation of Snap Servers; Windows, UNIX and Mac servers; firewalls; e-mail; and related software. A thorough working knowledge of the Microsoft Windows operating system.

ESSENTIAL FUNCTIONS: (Essential Functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

TASKS: Troubleshoots PC computer hardware and software problems; installs and/or upgrades software/hardware; installs peripherals; sets up and configures new/replacement PCs, printers, scanners, and other related hardware; researches solutions to PC related issues; maintains current information; communicates with vendors and contractors concerning micro computing; maintains a task list; inventories equipment and supplies; travels to all HCSO sites to troubleshoot, install and/or repair problems; sets up new user accounts.

Sets up and determines firewall settings, network folders, IP addresses, and passwords; oversees the transfer and installation of data lines; connects new PCs to the county network; sets up networks to the County; connects and sets up hubs, modems, routers; trains users on the use of PC's and software; performs other related duties as assigned.

If necessary to assist Criminal Investigations Division with seized computers for investigative purposes.

MINIMUM REQUIREMENTS:
The equivalent of an Associate's Degree or higher in Computer Information Systems or Computer Science from an accredited college or university or three (3) years of related work experience.

Applicants must have excellent written and verbal communication abilities.

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:
Knowledge of applicable laws, rules, regulations, practices and procedures related to telecommunications, personal computers and peripherals.
Knowledge of hardware and software network and microcomputer methods and practices.
Knowledge of security methods and practices related to government database use.
Knowledge of technical microcomputer installation, maintenance and repair.
Knowledge of network systems, installation, maintenance and repair.
Skill evaluating, analyzing, planning and implementing new and/or enhanced software.
Skill analyzing customer/client needs.
Skill monitoring and troubleshooting microcomputer systems and related peripherals.
Skill providing technical support and training to ends users.
Skill utilizing verbal and written communication to train and support end users in problem resolution.
Skill establishing and maintaining effective working relationships.

PHYSICAL REQUIREMENTS:
Work sometimes requires long periods of attention to detail, keyboard work, and occasional lifting, bending, kneeling, stooping or crawling to maintain, repair, install, or connect personal computers, terminals and peripherals weighing up to 50-plus pounds. The HCSO promotes a drug/alcohol-free work environment through the use of pre-employment and random drug testing.