Job description

LINK is now accepting applications for a full-time Information Specialist. The LINK Information Specialists are essential staff members who communicate over the phone and via email, connecting people with accurate, up-to-date details about the full breadth of services available for children and adults with I/DD. They share information professionally and patiently, helping demystify the bureaucracy of state agencies like OPWDD, DOE, and DOH, to link people to available help. LINK staff pride themselves on remaining current with changing eligibility requirements and new services, and on sharing these details in a clear, coherent, and culturally sensitive manner.

Key responsibilities:

Respond to various inquiries from people with I/DD, family members, and service providers via telephone and email.

Refer families and service providers to YAI programs, as well as programs offered by other agencies.

Take detailed notes on conversations to ensure accurate record keeping, entering data in LINK’s Salesforce database.

Assist with projects including vetting resources and updating agency information in both internal and external systems.

Facilitate a range of programs for people with I/DD and their families on independent living skills, socialization and networking skills, and other programs designed to cultivate independence.

Conduct presentations to school, community, and professional groups.

Represent YAI at council/subcommittee meetings, community fairs, and conferences.

Education and Experience:

AA/AS required; higher college degrees preferred

Fluency in Spanish required. (LINK services are available in Spanish and English.)

Demonstrated commitment to helping others, listening and problem-solving

Excellent computer and organizational skills

Excellent writing and communication skills

Customer service experience desirable.

Additional Knowledge, Skills, and Abilities:

Experience with I/DD population preferred

Experience with Salesforce or other database systems

Knowledge of social service and I/DD systems preferred

Willingness to work occasional evenings/weekends

Interest in guiding people to information, serving as their advocate through an often-complicated process.

Payrate: $21.63 to $21.63 an hour

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a Vietnam or disabled veteran. YAI is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $20.00 - $21.63 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• No weekends

Application Question(s):

• YAI requires all employees to be fully vaccinated. Can you provide YAI with this?

Education:

• Associate (Required)

Experience:

• Customer service: 1 year (Required)

Language:

• Spanish (Required)

Work Location: One location

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