Job description

Inside Sales Representative (Call Center)

Our Qualfon Mission

Qualfon’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an ever-growing number of job opportunities as we strive to become the outsourcer of choice for our clients.

What We Offer

• All team members can further their education and earn a college degree through Qualfon University
• Our fantastic team members and supervisors embrace and live the Qualfon Mission & Values
• Team members have FREE access to personal and professional support through our care coaches
• Set schedules majority of shifts are 31-45 hours/week with other opportunities available
• Medical, dental benefits, vision, and life & accident insurance for full-time employees
• Competitive wages: $30,139.20 - $32,739.20 salary (base + potential bonus)
• Opportunities to earn additional income through incentives
• Paid Time Off pay - 10 days of Paid Time Off in the first year
• 6 Paid Holidays per year
• 401(k) Company Match

More about this opportunity

Hybrid Remote Work from Home position that will include virtual training from your home

Must live in the State of Idaho

Must live 50 miles from our office on 1201 W Ironwood Dr. Couer d'Alene, Idaho

We are looking for Inside Sales Representatives with the following experience.

Experienced phone agent who is adept in both customer service and sales skills.

Do you have great typing skills? Do you thrive on multi-tasking? Do you love helping others?

Our elite client demands the best! Join our team where excellence and high performance are recognized!

We are an inbound sales and customer service center - Which means that customers are contacting you for help! Doing Sales means simply answering calls and helping the customer to decide what products and services they need!

Qualfon is a great place to work, grow and develop your career! Come partner with our Qualfon family.

What you will be doing:

Highly driven to reach the many incentives and cash bonuses we offer

Be energized and thrive in a fast-paced, high energy, and fun environment

Answer inbound phone calls, listen and identify a customer’s need

Set up new Customer's and add additional lines of service to existing customer needs

Ability to position products and services to prospective customers

Maintain composure in escalated situations and resolve with proper techniques

Technical & System Requirements:

We will supply the computer for use while working with Qualfon

· High-speed Internet via wired ethernet connection, no Wifi, Satellite or Hot spot

· Upload speed of 3 Mbps; Download speed of 10 Mbps

· The Internet service provider (ISP) must be highly stable with 1% or less packet loss

· Latency under 100ms.

· All Hires must have an available cell phone or tablet and be able to install our required 2FA softwared for Multifacator authentication on that device

What skills you will need

· GED or High School Diploma required; some college preferred

· Customer Service and Sales skills

· Prior work-at-home experience desired

· Comfortable working self-managed

· Minimum one-year previous customer service/sales experience required

· Typing speed of 25 WPM with 90% accuracy required

· Ability to multi-task efficiently

· Computer knowledge in Windows-based application required

· Must be at least 18 years of age

· Manages emotions and maintains positive energy

· Passion for meeting or exceeding performance goals

Veterans encouraged to apply!

Hiring Immediately for Call Center Positions!

Job Type: Full-time

Pay: $30,139.20 - $32,739.20 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Evening shift
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Work from Home Position

Application Question(s):

• Do you live within 60 miles of Coeur d'Alene, ID?

Work Location: Hybrid remote in Coeur D Alene, ID 83814

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