We are hiring an Implementation Specialist!!!

How often have you shown up early to your doctor’s appointment only to sit in the waiting room and wonder: When is it my turn? Should I reschedule? How much longer? Can’t they do anything about this?

The answer is YES! Our client is a patient engagement company that eliminates the wait in medical clinics with solutions that offer real time transparency for patients and staff. You will have the opportunity to make an immediate impact to the business, our clients, and their future!

Job Duties & Responsibilities

The Implementation Consultant is responsible for the implementation of our client's Access software solutions and for helping to establish successful relationships with their new clients. Attention to detail is critical, along with the ability to articulate solution capabilities into business benefits for our clients and prospects.

• 
  Develops, coordinates, and implements software projects using industry best practices and in accordance with company procedures.
• Manages a work breakdown structure, develops process flow charts, performs, and documents software test plans for concurrent projects across multiple clients.
• Assists users, management staff and IT leadership in optimizing the scope, benefits, and risks of proposed projects; helps manage expectations of users and management.
• Identifies opportunities for process improvements and provides analysis, proposes change strategies, and communicates proposed strategies appropriately.
• Expected to take a consultative approach with stakeholders while presenting information that is both presentable and organized.
• Performs user training and assists clinical users during software go-live to ensure successful adoption of new software.
• Manages client relationships to develop strong partnerships and client loyalty.

• A bachelor’s degree or previous software implementation experience in a health care setting, preferably with an ambulatory or acute EMR
• Previous experience with physician practice and acute intake and registration operations (patient access)
• Previous experience with interfaces, specifically API’s, FHIR, ADT’s and SIU’s.
• Previous experience with managing and understanding patient/guarantor responsibilities (copay, coinsurance, and deductible)
• Ability to work fast in a growing, fast-paced company.
• Must be able to work independently yet be a strong team player.
• Ability to interact professionally with diverse groups including healthcare executives, clinical managers, and staff.
• Candidate must have strong project leadership skills with the ability to identify process improvement initiatives.
• Excellent analytical, writing, communication, and presentation skills.
• The position includes on-call, and nights/weekend responsibilities.
• This is primarily a remote position; some travel required.

Nice to have

• Previous experience consulting