Job description
Our Company:
RedSail TechnologiesTM is a dynamic healthcare technology company focused on transforming community and long-term care pharmacy. Backed by growth equity firm Francisco Partners, RedSail Technologies’ mission is to create the most profitable, clinically-advanced pharmacy network in the country. RedSail Technologies has offices in Spartanburg, SC, Irving, TX, Shreveport, LA, Anacortes, WA, and Pittsburgh, PA. RedSail Technologies has over 700 employees and serves more than 10,500 pharmacies nationwide and growing.
Position Summary:
The
Implementation Consultant (IC) is responsible for establishing and managing the customer experience from the time of the order through training and implementation of the RedSail products. The
IC must be thoroughly knowledgeable about the products they implement to understand the customer’s needs and ensure they can fully utilize the products they purchase. The
IC also conducts specialized customer training when requested.
Specific Responsibilities Include:
- Coordinate and manage the timely implementation of all relevant products, equipment, and services ordered by new and existing customers beginning with the initial order and continuing through going live
- Develop and implement customer training plans for the purchased products
- Assist with the development and update of training material
- Track customer training progress via RedSail Learning Management System and collaborate with customers to ensure adequate knowledge and timely completion
- Track work in required software: ERP, Planner, Lotus Notes
- Conduct additional training as needed by customers
Qualifications:
- Associates degree required
- PT license preferred
- 3 years of pharmacy operations and pharmacy software experience
- 2 years of training experience
- Knowledge of RedSail products. Current certification in primary RedSail products preferred
- Strong knowledge of MS Office software
- Strong writing, communication, and presentation skills
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