CABS Heating & Air Conditioning in West Sacramento, CA is looking to hire a full-time HVAC Service Dispatcher / Customer Experience Rep to assist customers and dispatch technicians over the phone. Can you maintain a positive attitude while providing great customer care? Would you like to join an established, family-owned business? Have you been searching for an office job where you can use your customer service experience? If so, please read on!

This dispatch and customer care position earns a competitive wage of $16 – $22/hr, depending on experience. We provide top-notch benefits, including health, dental, vision, a 401(k), paid time off (PTO), 6 paid holidays, and birthday pay. If this office job sounds like the right opportunity for you, apply today!

ABOUT CABS HEATING & AIR CONDITIONING

At CABS Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the West Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!

A DAY IN THE LIFE OF AN HVAC SERVICE DISPATCHER / CUSTOMER EXPERIENCE REP

As an HVAC Service Dispatcher / Customer Experience Rep, you keep our business running smoothly by providing support for our customers and service technicians. You manage a high volume of phone calls and voicemails, and you are skilled at prioritizing multiple requests.In addition to phone calls, you also effectively manage a high volume of emails and leads. Exceptionally organized, you handle dispatch and scheduling duties in our office, selecting the appropriate technician for each job and booking appointments in the most efficient way possible.

You're capable of meeting challenges and maintaining a positive demeanor as you dispatch urgent service requests. Our crew of skilled technicians relies on you to provide accurate, detailed information about their job orders. Self-motivated and independent, you proactively resolve problems and seek to make every customer a happy one. You are proud of the role you play on our team and find satisfaction in helping customers receive the assistance they need!

QUALIFICATIONS FOR AN HVAC SERVICE DISPATCHER / CUSTOMER EXPERIENCE REP

• Experience in a customer service role
• Excellent customer service skills
• Great phone skills
• Willingness to comply with our company policy regarding background checks and drug screening

2+ years of call center or dispatch experience is preferred. HVAC and plumbing knowledge would be a plus! Sales experience would be an asset. Bilingual candidates are strongly encouraged to apply. Do you have strong customer service and communication skills? Can you prioritize multiple tasks in a fast-paced environment? Do you approach tasks with enthusiasm and a positive attitude? Are you highly organized and detail-oriented? If yes, you might just be perfect for this office job!

ARE YOU READY TO JOIN OUR CUSTOMER CARE TEAM?

If you have great phone skills and feel that you would be right for this office job that provides quality customer care, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 95605