HVAC Service Coordinator

Full Time
Attleboro, MA 02703
Posted
Job description

**$500.00 SIGN ON BONUS AND ANOTHER $500.00 BONUS AFTER 90 DAYS OF EMPLOYMENT!**

Summary/Objective

The HVAC Service Coordinator will work cooperatively with the HVAC Sales Manager and Value Added Service Team (V.A.S.T.) to grow our customer support platform and provide quality support to the branch, sales team and our customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Proficiency with related computer systems and applications – willing to train.
  • Accurately follows procedures to ensure high quality output and takes action to correct quality problems.
  • Organizes work time to maximize efficiency with a defined time management process.
  • Willing to perform HVAC load calculations and/or design duct systems using WrightSoft.
  • May require deliveries to jobsites or assistance with in-field measurements.
  • Experience preferred in Spec Books or similar submittal building programs.
  • Track key special-order products to ensure the sale is completed properly or that the product is returned if the customer’s order is cancelled.
  • Track warranty product replacement and/or parts orders to ensure the sale is completed properly or that the product is returned if the customer’s order is cancelled.
  • Track overall heating and HVAC inventory levels to ensure synchronization between sales demand and the purchasing department.
  • Maintain upkeep of the “Little Red Book” which is a large binder of up-to-date specifications and information on all products that we sell.
  • Prepare for training sessions throughout the week for the Trainer. Prepare literature and training room resources such as a projector or display equipment.
  • Prepare product information packets for prospective customers.
  • Create product cross reference sheets to assist the sales team in the sales process.
  • May at times require physical movement of products for training or display purposes up to 50lbs.
  • Run sales reports and file all eligible energy rebates to the necessary parties to claim our reimbursement.
  • Support the overall corporate office by being a team player and assistance with additional group projects when requested.

Benefits:

  • Medical/Dental/Vision Insurance
  • Company paid Long-term disability insurance
  • Paid Time Off
  • Paid Holidays
  • 401k
  • Life Insurance
  • Voluntary benefit coverage with Colonial Life
  • Employee Referral Program
  • And more

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