Job description

Representative, Associate Service Center - Remote

We seek a dynamic bilingual Phone Representative with HR Experience who will serve as the main point of contact for all associates to answer Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedure related questions. They will also perform intake for Associate Relations matters.

What we offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time-Off

Responsibilities:

• Resolve questions received via various channel support streams such as but not limited to telephone, email and helpdesk tickets related to Human Resources, Benefits, Compensation, Leave of Absence, Payroll, and HR Policy and Procedures with the goal of resolving question(s) or issue(s) upon initial contact from associate (Tier 1) and continued communication.
• Educate associates on company practices and tools, such as company intranet, manager and employee self-service vehicles (Tier 0) to encourage associates to resolve and research future questions on their own.
• Use fundamental Payroll and general Human Resources knowledge and resources to research and resolve moderately detailed and complex issues that were unable to be resolved during initial call/email; Provide associates accurate, consistent and timely responses and explanations regarding HR and Payroll related questions and issues.
• Conduct general HR administration functions, including but not limited to processing various MyOracle transactions.
• Work with Subject Matter Experts or HR Centers of Excellence (Tier II or III) to resolve inquiries and appropriately transfer or reassign matter within the help desk system.

Qualifications:

• Require Bilingual English and Spanish
• Associate’s Degree or equivalent experience preferred
• 1+ years of experience in Human Resources or Payroll
• 1+ years of customer service experience (Debt Collections, Credit Card Processing, etc.)
• 1+ year of working in an HR or call center
• Great interpersonal skills with emphasis on teamwork and collaboration; Excellent customer service orientation
• Basic computer skills including familiarity with Word, Excel, and Internet usage

Job Type: Full-time

Pay: $17.50 - $19.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Human resources: 1 year (Required)
• Call Center: 1 year (Preferred)

Language:

• Spanish (Required)

Work Location: Remote

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