Supervise the operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimize expenses.

Essential Functions:

• Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
• Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
• Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

Qualifications:

• One to two years of related experience with this company or other organization(s).
• Requires working knowledge of Housekeeping, and general policies and operations.
• Requires supervisory skills. Ability to work well, direct, guide and coach team.
• Ability to communicate information and hotel services to team, management and guests.

Property Description

Streamsong Resort is the top golf destination resort in the Southeastern United States. 54 holes of Top 100 Golf designed by Tom Doak, Bill Coore and Ben Crenshaw, and Gil Hanse and Jim Wagner anchor the resort golf experience. A luxurious but comfortable 228 room lodge with five fine to casual dining experiences, a relaxing spa, sporting clays, and guided bass fishing make Streamsong a must-visit for golfers, buddy trips, and meetings and small groups. Streamsong is conveniently located in central Florida, 35 minutes south of Lakeland.

KemperSports Management is an Equal Opportunity Employer