The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration. It may be expanded to include other duties and responsibilities deemed necessary.

• Empties all trash receptacles on all guest floors.
• Sweeps stairways and landings; cleans railings and washes all EXIT doors.
• Washes windows inside the hotel on all floors as per schedule.
• Cleans elevators, tracks, chrome, and stainless steel.
• Spot-cleans walls and doors; removes cobwebs; cleans fire extinguishers.
• Wipes baseboards, railings, phones, walls, and vending areas.
• Vacuums all public area rugs and public space corridors and shampoos carpets.
• Polishes/cleans lobby floor as per schedule.
• Checks to make sure all storage areas and linen rooms in a clean and satisfactory condition, as well as, stocked with needed items.
• Assists with guest requests including but not limited to special requests.
• Report any problems immediately to Housekeeping Supervisor or Guest Relations Manager.
• Ensure any lost and found items are turned in to be logged.
• Maintain a clean and organized work area.
• Interact with guests on occasion while performing daily duties.
• Promotes outstanding customer relations.
• Other duties and special projects as assigned.

STANDARDS OF PERFORMANCE

• Ability to work in a fast paced environment and interact with internal departments.
• Understand and represent Oak Grove’s image and reputation both at work and at external functions.
• Maintaining a professional working relationship among other team members.
• Oral and written communication skills.
• Ability to maintain high levels of confidentiality and integrity.
• Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused

EDUCATION, TRAINING, AND EXPERIENCE

• High School Diploma or equivalent.
• Previous housekeeping experience preferred. Must be able to multi-task and take direction.
• Ability to read and interpret documents such as operating and maintenance instructions, and procedure manuals.
• Able to obtain and maintain a valid Kentucky gaming/racing license

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 25-50lbs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.