Job description
We are looking for a vibrant, outgoing, friendly, smiling Front Desk agent to join our team at Hotel Saint Louis, a Marriott Autograph Collection hotel in downtown Saint Louis Missouri.
Job duties include:
Guest Services: 90%
- Approach all encounters with guests and employees in a friendly, service-oriented manner
- Anticipate and respond to guest requests
- Handle billing questions or inquiries
- Check guests in and out of the hotel
Administrative: 10%
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working
- Comply at all times with hospitality standards and regulations to encourage safe and efficient hotel operations; exceeding Marriott standard
- Responsible for safety, sanitation, and cleanliness of service areas
- Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments
- Have knowledge of the hotel guest rooms, their locations, and amenities
- Conduct a daily house count and expected arrivals and departures
QUALIFICATIONS/SKILLS: each essential duty satisfactorily. skill, and/or ability required.
To perform this job successfully, an individual must be able to perform The requirements listed below are representative of the knowledge,
- Ability to read and write in English
- Ability to read and comprehend instructions, short correspondence, and memos
- Ability to write correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and employees
- Must be outgoing and friendly and be able to remain calm in stressful situations
- Must have the ability to communicate in a positive and understanding manner
- Must be able to pass a background check
DESIRED QUALIFICATIONS: High school diploma or equivalent. Associate’s degree in hospitality or related field preferred.
PHYSICAL DEMANDS: While performing the duties of this job, the person must be able to remain in a stationary position. The person must be able to constantly operate a computer and telephone to communicate with potential guests.
WORK SCHEDULE: Work a part or full time varied schedule including days, nights, weekdays, and weekends as assigned by department Supervisor or Manager.
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