Job description

If you are a helpful, considerate and have work experience in the hotel industry, we’d like to meet you.

However, even if you don't have hotel experience but would be interested in a job that allows you to work in a comfortable, relaxed environment and meet people from different places, we think you'd like this job, and would like to meet you.

The Hampton Inn Madison East is an award winning property that has a spot open on our Night Audit team. We are looking for someone who is comfortable talking with people and perhaps telling them about local restaurants and other great things that our city has to offer.

Our Night Auditors register guests upon arrival, assist with reservations, and provide information about rooms, rates and hotel amenities like our complimentary hot breakfast.

Work/life balance is important to us.

"Family Matters" is one of our Company's Core Values.

We have part time or fulltime and can create something that conveniently works with your life.

Benefits

• Sign-on Bonus
• Hotel Room Discounts for you, your family, and friends
• Flexible Hours
• Earned Paid Time Off
• Insurance Available
• 401k match
• FREE Employee Assistance Programs

Responsibilities

• Run the daily audit, and cash/credit operations to ensure accuracy of the property’s financial and accounting records.
• Process departmental reports.
• Welcome and serve guests in person and over the phone every day.
• Solve problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.
• Supply guests with directions and information regarding property and local areas of interest.
• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) All room rates, special packages and promotions. c) Daily house count and expected arrivals/departures. d) Scheduled daily group activities.
• Ensure guest and hotel safety by knowing all safety, security and emergency procedures.
• Attention to detail, organization and follow-up abilities

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role is helpful
• Experience with OnQ and or PEP a plus
• Customer service orientated
• Excellent communication and organizational skills

Job Type: Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Referral program

Schedule:

• Holidays
• Night shift
• Overnight shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Madison, WI 53704: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to work weekends?
• You must be at least 18 years old to work some of the shifts. Are you at least 18 years old?

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

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