Job description

Join our team and receive an onboarding bonus of $1,000! The bonus will be paid at the end of the first 9 months of employment!

THIS IS AN OVERNIGHT POSITION. 10 PM - 6 AM

We are currently seeking a Night Auditor. The Night Auditor assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.

As Night Auditor you will:

• Checks guests into and out of the hotel in an accurate, speedy, and courteous manner.
• Efficiently handles all payments received whether they are cash, credit card, checks, or traveler’s checks. Balances/verifies all monetary transactions in the appropriate accounts.
• Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained.
• Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues. 80% (Essential) Guest Service
• Offers guests assistance whenever possible. Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security.
• Ensures that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies.
• Properly compiles completes and distributes reports to all management and relevant staff.
• Reports any maintenance, security, or safety issues to the appropriate staff.
• Other Duties as Assigned

Fundamentals

• High School Diploma or GED required.
• Previous front desk experience highly preferred.
• Prior experience using Windows-based software including Microsoft Word, Excel, and Outlook highly preferred.
• Excellent organizational and prioritization skills. Ability to work well and collaborate with others. Superior customer service skills.
• Excellent communication skills.
• May be required to stand for an extended period.

Our Company

It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.

We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company‘s Most Innovative Travel Companies of 2020.

We offer many great benefits that include annual increases, paid time off, sick pay, 401K, medical, dental, and vision insurance, and a referral bonus.

The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate based on race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.

Job Type: Full-time

Pay: $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Night shift
• Weekend availability

Supplemental pay types:

• Signing bonus

Work Location: One location

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