Job description

Cobblestone Hotel & Suites - Urbana is hiring a Full-Time, 3:00pm - 11:00pm, Front Desk Clerk. Our busy hotel is looking for an enthusiastic, dependable and detail-oriented customer service professional.

Full Job Description

Responsibilities and Qualifications

-Welcome guests in a friendly, prompt, and professional manner.

-Routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.

-Register guests, issue room keys, provide information on hotel services and room location.

-Ensure proper delivery of guest's special requests (i.e. extra pillows, additional preferences)

-Respond appropriately to guest complaints. Make every appropriate service recovery gesture in order to ensure total guest satisfaction.

-Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, and counting/securing assigned bank.

-Must be able to multi-task, be detail oriented, and problem solve in order to effectively deal with internal and external guests.

-Must be able to maintain composure and objectivity while under pressure.

-Work as part of a team and communicate with other departments.

-Maintain the cleanliness of the hotel lobby and common areas.

-Perform other duties as assigned.

Job Type: Part-time

Pay: From $12.00 per hour

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Work Location: One location

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