Job description

The Ramada Plaza Marco Polo Beach Resort is a 250 room hotel located in beautiful Sunny Isles Beach. As our employee, you will enjoy great benefits, including:

· Insurance (Health, Dental, Vision, and Supplemental Plans)

· Free parking

· Vacation Days

· Holiday Pay

· Employee Incentives

· Employee Motivation Programs

· Employee Hotel Discounts (Wyndham Worldwide) and travel discounts

The Position: You must have at least 2 years of Hotel Front Desk Experience. We’re looking for Experienced Hotel Front Desk Agents with a positive attitude that communicate effectively, work well under pressure, and work efficiently with limited supervision. If this sounds like you, apply today!

Duties and responsibilities:

The Front Desk Agent is responsible for a high level of professionalism, excellent organization, communication skills, and detail orientation. Efficiently check in guest in or out of the hotel in a professional and competent manner. Agent must exceed guest expectations and resolve issues at all times.

· Welcome and register guests into Hotel, fulfilling requests, following special instructions and adhering to established security and credit policies and procedures, using standards of service

· Using computer system for most functions, select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested

· Check guests out of the hotel in accordance with procedures; make change, cash checks, and post charges to guest accounts, using standards of service

· Promote the company and brand-specific marketing programs

· Maintain a balanced bank assigned from the hotel, handling cash and credit transactions with detail and accuracy

· Quote and be familiar with room and rate availability for current and future dates

· Accept reservations, changes and cancellations, as needed

· Work closely with the Bell stand and Housekeeping staff to coordinate the efficient handling of guest requests, room availability and guest luggage

· Follow up on guest requests. Handle and resolve guest problems or complaints, using standards of service

· Prepare daily reports and block special requests

· Keep all support departments informed of necessary information or requests

· Handle safety deposit box requests; including distributing, giving access to and closing procedures

· Answer phones according to service standards and within 3 rings

· Complete key packets and vouchers, and to modify registration cards

· Reconcile transactions at the close of the shift and cash out.

· Have thorough knowledge of hotel facilities, hours of operation and special service codes

· Handle hotel emergency procedures and situations with maturity and professionalism

· Perform tasks and projects as delegated by the Front Office Manager

· Other duties and responsibilities as assigned

· The service professional may be expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description

· Maintain a safe work environment for co-workers and a safe hotel for guests

Experience, Skills and Knowledge

· Ability to handle cash and credit transactions

· Maintains professionalism at all times, demonstrating courtesy and respect to guests and co-workers

· Ability to multi task and handle stress in busy periods

· Ability to speak fluently English and Spanish required

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Supplemental pay types:

• Commission pay

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

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