Job description

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

• Greets guests in a friendly, courteous manner.
• Provides fast, friendly, professional, and responsive customer service to guests.
• Operates a cash register/P.O.S. System, ringing proper amount into the register and giving the guest; accounts for all cash, charge, and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities.
• Familiar with food menu, including description, price, add-ons, and beverages.
• Gives cash refunds or Credit memorandums as directed by Supervisor/Manager.
• Resolves service issues according to established guidelines.
• Knows and promotes current casino events and programs and can give guests directions to all casino areas.
• High School Diploma or equivalent required.
• Prior customer service experience in a fast-paced environment preferred.
• Previous cash handling experience a plus. -
• Must have excellent customer service and interpersonal skills.
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Must have basic math skills, including the ability to add, subtract, multiply, and divide.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Evening shift

Work Location: In person

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