Job description
About NFF:
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation. About this Position / Responsibilities:
Job Responsibilities:
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
NFF is sourcing a Help Desk Technician to support the Washington Metropolitan Area Transit Authority (WMATA). The candidate will assist with moving existing endpoints and deploying end points including monitors, docking stations, keyboards, etc for WMATA's new buildings in the DC metro area.
Job Responsibilities:
- Ensure network and wireless connections are functioning.
- Perform asset imaging, data transfer services and other PC Replacement support tasks as necessary.
- Arrive on time for all installation appointment and maintain equipment appropriately track all work performed.
- Replace IT equipment in an efficient, knowledgeable manner leaving the customer totally satisfied with all restored services.
- At the close of every installation, perform the Customer Satisfaction QA survey as instructed.
- Properly retrieve and store all surplus equipment according to SOP requirements.
- Obtain and properly store signoffs for equipment and Customer Satisfaction checklists on every installation.
- Work closely with the Technical Team Lead in the event of a customer no-show or cancellations.
- May provide on-site Windows 10 and Office 2016 support at various WMATA locations.
- Perform pre-appointment calls to customers to discuss the software application requirements and replacement preparedness.
Minimum Qualifications:
- Minimum 3 years of experience deploying and connecting PC replacement equipment.
- Inventory and Asset Management experience.
- Imaging experience in an Enterprise environment.
- Demonstrated working experience with Microsoft Suites and Applications to include Office Professional, Project and Visio
- An aptitude for providing positive customer service.
- Good communication, problem solving and technical writing skills.
- An in-depth knowledge of relevant operating systems, applications, printers, and other hardware required.
- Flexible working hours to accommodate a 24/7 shift, including rotating weekends and holidays
- Displays courtesy and sensitivity
- Manages difficult or emotional customer situations
- Meets all commitments, responds promptly to customer needs, solicits customer feedback to improve service
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
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