Job description

Who We Are

LeMans Corporation, the leading global distributor of motorcycle, snowmobile, ATV/UTV and personal watercraft parts and accessories headquartered in Janesville, Wisconsin has an immediate opening for a Help Desk Technician.

LeMans Corporation promotes racing through its campaign WE SUPPORT THE SPORT®, helping to drive consumers to dealerships, while entertaining its dealers through hospitalities at the events it sponsors. LeMans Corporation d/b/a Parts Unlimited and Drag Specialties sells to over 20,000 dealerships worldwide. We continue to expand our service territory with our sister companies Parts Unlimited, Parts Canada and Parts Europe.

Overview

The Help Desk Technician is accountable for proper distribution and tracking of all Handheld Devices in the Distribution Center.

This position is responsible for weekly hands-on checks to ensure that all Handheld Devices have been returned properly.

Essential Functions

• Updates, repairs, and maintains technology inventory for the Distribution Center equipment
• Supports HighJump end users
• Supports Network department

• Performs any repairs to the handhelds that do not require a qualified technician
• Operates and supports WMS software package; including basic WMS process, troubleshooting problem areas and interacting with developers
• Works with maintenance on mechanical and electrical issues
• Performs the check-in procedure when a user terminates employment or the handheld needs to be returned to IST for repair

• Maintains orderly housekeeping of assigned area
• Adheres to all company safety rules and regulations
• Performs other duties and/or tasks as assigned

Non-essential functions

• Cover for other positions as needed

Required Qualifications and Education

• 2+ years’ experience as Help Desk technician in warehouse/manufacturing environment preferred
• Proficient with software and hardware procedures
• Previous experience using computer application software (Word processor, Spreadsheets, etc)
• Working knowledge of Networks
• Working knowledge of mechanical systems
• Ability to work with minimal supervision
• Ability to work well in a team
• Good MS Suites skills (Excel, Word, and Outlook)
• Good organizational skills
• Good time management skills

Physical Demands

Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.

Employees are encouraged to use good judgment with heavy or bulky packages. Warehouse rules require employees to seek help with heavy or bulky packages exceeding 35 lbs.; package size must be a consideration when deciding help is needed.

• Must be able to move up to 40 pounds
• Must be able to move about inside the warehouse
• Must be able to communicate verbally and written
• Must be able to read from a screen
• Must be able to ascend/descend ladders and stairs

Disclaimer

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

LeMans Corporation is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. LeMans Corporation will only employ those who are legally authorized to work in the United States for this opening.

Notice to California Employees and Prospective Employees
http://downloads.lemansnet.com/docs/LeMans_Corporation_CCPA_Employee_Privacy_Notice.pdf

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program

Schedule:

• 8 hour shift

Application Question(s):

• What skills do you possess that qualify you to work in technical support?

Work Location: One location

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