Job description

Job Title - Help Desk Technician

Client Name: Bill.com(Direct Client

Pay Rate : $25-27/hr on W2 No Benefit.

Job Location - 13707 S 200 W, Ste 100, Draper, Utah, United States of America, 84020

Job Start Date - 5/30/23

Job End Date - 8/27/23

Job Description -

Responsibilities:
● Respond to client and employee technical support requests via phone, email, or
in-person
● Troubleshoot and resolve technical issues related to hardware, software, and network
connectivity
● Escalate complex issues to senior technical staff as necessary
● Install, configure, and maintain hardware and software on desktops, laptops, and mobile
devices
● Provide basic training and support to clients and employees on commonly used software
applications
● Maintain accurate documentation of technical support requests and resolutions
● Collaborate with other technical staff to identify and implement process improvements
● Participate in after-hours on-call support rotation as required

Requirements:
● High school diploma or equivalent; technical certifications or associate's degree in a
related field preferred
● Proven experience in a technical support role
● Strong understanding of computer hardware and software, including operating systems
and applications
● Familiarity with basic networking concepts and protocols
● Excellent communication skills, both written and verbal
● Strong problem-solving and analytical skills
● Ability to work independently and as part of a team
● Willingness to work flexible hours as needed, including evenings and weekends
● Customer service-oriented attitude

Physical Demands:
The Help Desk Technician may be required to lift up to 50 pounds and stand or sit for extended
periods of time.

Job Types: Part-time, Contract

Salary: $25.00 - $27.00 per hour

Schedule:

• Monday to Friday

Experience:

• Help desk: 5 years (Required)

Willingness to travel:

• 100% (Required)

Work Location: On the road

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